topic Re: pop up ads in XA Series

pop up ads

strawberrymonst — Mon, 01 Jan 2018 11:45:26 GMT

i switched from ios to android just last week. i noticed one thing that irritates me a lot. pop up ads. it literally pop ups everywhere with no apps open even at lockscreen. how can i remove this? i already turned off ads personalization i. google settings

Re: pop up ads

MarlonUk1 — Mon, 01 Jan 2018 12:46:14 GMT

can you try to upload a screenshot of the ads? also try checking your apps for some unwanted apps. settings>apps

Re: pop up ads

Jonas — Tue, 02 Jan 2018 09:10:15 GMT

Hi @strawberrymonster, sorry to hear about this. Must be very annoying having ads pop up all the time.

We don't send out any pop up ads to your device so it does sound like you have installed a third party application that sends out these ads to your device.

If you restart your device in safe mode do you still see these ads? In safe mode all downloaded applications are temporarily inactivated and we can very easily see if any of them is the cause of this.

You can also take a screenshot of one of the ads and upload them here to the forum. To do that, press and hold the power button > tap "Take screenshot".

Let us know how it goes!

Re: pop up ads

Lord_viridis — Mon, 08 Jan 2018 09:29:58 GMT

Pop up ads on lockscreen indicates that it is an app you have installed causing your problem.

First place to start is battery monitors and memory/storage cleanup apps.

Re: pop up ads

strawberrymonst — Mon, 08 Jan 2018 12:55:18 GMT

thanks! i do have a third party app that causes ads to pop up everwhere even at lockscreen. my phone is running smoothly again, thanks sony support!

Re: pop up ads

Jonas — Fri, 19 Jan 2018 15:37:38 GMT

Hi again @strawberrymonster!

You're welcome and all cred to @Viridis!

Have a great weekend and let us know if there is anything else!

Re: pop up ads

Sharlli — Tue, 30 Jan 2018 06:05:14 GMT

Hi sir how will i know those apps causing of a lot of annoying ads

Re: pop up ads

Jonas — Tue, 06 Feb 2018 16:21:43 GMT

Hi @Sharlli, welcome to our forum!

To see if one of your downloaded applications are the cause of these ads you can reboot your device in safe mode. In safe mode your downloaded applications will be temporarily disabled and you should not receive any ads, unless they are coming from another source.

Let me know if that helps!

Re: pop up ads

Jenny25 — Tue, 15 May 2018 04:31:37 GMT

I have uninstall every new app. This ad still pops up. I tried holding power bottom when turning on there was no safe mode option. Pls help me. It's so annoying. I uninstalled all the apps already except fb candy crush line whatsapp and we chat. And the google apps r still there. Pls help me

Re: pop up ads

Lord_viridis — Tue, 15 May 2018 08:38:49 GMT

Well three of the ones you just listed are well known as the largest ad spammers in existence.

I believe your issue will disappear with one of those.

Also worth noting, WeChat is actually owned by an advertising company.

Re: pop up ads

Jonas — Tue, 22 May 2018 13:38:05 GMT

Hi @Jenny25, sorry to hear about this.

To enter safe mode, press the power button until you see the "Power off" screen in the middle of your display. Release the power button > press and hold on "Power off" for 4-5 seconds and the device will automatically reboot and restart in safe mode.

Even if you have uninstalled certain applications, it can still be one of the applications that you have not yet uninstalled that is the culprit, as @Viridis mentioned.

Let us know how it goes!

Re: pop up ads

Obkaay — Sat, 16 Jun 2018 06:50:22 GMT

Hi how can I locate safe mode on my Sony Xperia L1?

Re: pop up ads

Covfc871 — Mon, 09 Jul 2018 15:23:19 GMT

I understand the booting in safe mode, but once it has restarted, how do I find which app is causing the popups?

Re: pop up ads

Covfc871 — Mon, 09 Jul 2018 15:41:18 GMT

@Jonas wrote:
Hi @strawberrymonster, sorry to hear about this. Must be very annoying having ads pop up all the time.

We don't send out any pop up ads to your device so it does sound like you have installed a third party application that sends out these ads to your device.

If you restart your device in safe mode do you still see these ads? In safe mode all downloaded applications are temporarily inactivated and we can very easily see if any of them is the cause of this.

You can also take a screenshot of one of the ads and upload them here to the forum. To do that, press and hold the power button > tap "Take screenshot".

Let us know how it goes!

How do we very easily see if any of them are the cause?

Re: pop up ads

Lord_viridis — Thu, 12 Jul 2018 08:53:39 GMT

@Covfc87 unfortunately it's a case of going through them one by one until you find the culprit. Also check play store reviews as they will often have reviews off users that have found such adware. Good luck #PUSB

Re: pop up ads

Jonas — Thu, 19 Jul 2018 14:13:37 GMT

Hello everyone and I apologize for my late reply, I have been out of office due to vacation.

@Obkaay, If you click on the blue text safe mode, there are some instructions available on how you can reboot your device in safe mode.

@Covfc87, as @Viridis mentioned, there is no direct way to see which application the ads are coming from, but free games, strange Online shopping applications are often the culprit. Also reading the reviews is a good way too see if other users experience the same behaviour.

Let us know if you were able to find the application!

Re: pop up ads

Bunyipbait — Tue, 21 Aug 2018 12:55:18 GMT

Hi, just as a bit of help, I had an app causing the pop up ads (so annoying) , it was a notepad app, unfortunately I can't remember the exact name of the app. Uninstalled and all fixed. I basically just uninstalled each app until the ads stopped to figure out which one.

Re: pop up ads

Lord_viridis — Wed, 22 Aug 2018 10:22:20 GMT

Yeah my daughter put a drawing pad app on her tablet Z3, endless popups and lock screen adverts.

Re: pop up ads

Poeten — Wed, 22 Aug 2018 23:43:56 GMT

As people have written, it's probably probably some app that made it.

When I had the same problem, I wrote up all the apps I had, then I just cleared all the folders, took home an anti-virus app, used it, removed it and then I started taking back all the apps and then my problem disappeared. . Good luck

~~Som folk har skrivit så är det högst troligen någon app som gjort det.~~

När jag hade samma problem så skrev jag upp alla appar som jag hade, sen rensade jag bort precis alla mappar, tog hem en anti-virus app, använde den, tog bort den och sen började jag ta tillbaka alla appar och då försvann mitt problem. Lycka till

Re: pop up ads

DEAN34 — Sun, 09 Sep 2018 10:52:20 GMT

How do i stop adds piping up on my phone