Phone won't switch on

Auragold — Tue, 20 Feb 2018 10:40:16 GMT

Cannot switch on my phone. It seems to have frozen

Re: Phone won't switch on

Daniel1 — Tue, 20 Feb 2018 13:26:45 GMT

Hi @Auragold, I'm sorry to hear about that.

To begin with, I would recommend you to try a force restart of your device. You can do this by holding down the power button and the volume up button simultaneously for 2 minutes. If your device react by vibrating three times you should try to power it on again by just pressing the power button.

If that doesn't help, I would recommend you to go to this link: https://support.sonymobile.com/global-en/xperiaxa1/faq/i-cannot-power-on-my-device/ and follow the troubleshooting steps.

Let me know how it went!

Re: Phone won't switch on

Auragold — Wed, 28 Feb 2018 11:02:49 GMT

The problem is now solved thanks to Sony Support.

topic Re: Phone won't switch on in XA Series

Phone won't switch on

Re: Phone won't switch on

Re: Phone won't switch on