topic sony logo matrix issue in XA Series

sony logo matrix issue

molerat35 — Sun, 18 Feb 2018 10:21:42 GMT

had the sony xperia xa for a year now. a few days ago it wouldnt turn on so i held power and volume up and yay it worked again.

come to it this morning to find it has turned itself off whilst charging and when i turn it on the sony logo pops up like normal but then the screen goes matrix style and the sony logo drops from top of screen to bottom whilst the white background falls from the top down with a negitive resolution then nothing wont do anything else

first 3 secindsthe next 10 minutes

Re: sony logo matrix issue

CameronT — Mon, 19 Feb 2018 23:55:18 GMT

Hi @molerat35, I am sorry to hear about your issue.

Because it does not happen immediately it may be a software issue. I recommend you perform a software repair using Xperia Companion.

Re: sony logo matrix issue

molerat35 — Tue, 20 Feb 2018 07:16:27 GMT

I did try that, the laptop top say the usb device has malfunction it can't even tell its a phone

Re: sony logo matrix issue

CameronT — Tue, 20 Feb 2018 23:13:29 GMT

@molerat35,

During the software repair tick the box that says "My device cannot be detected or started, or is a Smartwatch 3" on step 2B.

Re: sony logo matrix issue

molerat35 — Tue, 20 Feb 2018 23:44:36 GMT

I did. It tell you to hold the volume down and plug it back in after 5 seconds... That didn't work either. We have used Sony phones since the z3 and this has come as a massive disappointment...

Re: sony logo matrix issue

CameronT — Wed, 21 Feb 2018 23:12:45 GMT

I see, in that case I recommend you contact your Local support team to arrange a repair assessment.