Touch screen malfunciotion after display replacement

Bfbittar1 — Mon, 18 Dec 2017 12:49:53 GMT

Hi, a had my xa screen replaced after It cracked due to a fall. Since then i noticed that the touch is not as responsive as it was before. Sometime i need to press It harder to get answer and other times the response area os not the one i touched. For example when i type the letter A appers the S.

The some way to calibrate or chance the sensitive of It?! Thnks a Lot and greatings from Brazil

Re: Touch screen malfunciotion after display replacement

Emil — Mon, 18 Dec 2017 15:08:23 GMT

Hi @Bfbittar1,

I'm sorry to hear this.

If you started experiencing this when you got your device back from service it does sound to be hardware related. There are however I few things I would recommend that you try to see if there may be another cause for this behavior.

When you got your device back from the service center did it come a pre-installed screen protector? If so I would recommend that you try to remove it and see if your still experience the same behavior.

I would also recommend that you reboot your device to safe mode to make sure this behavior isn't caused by a downloaded app as these will be temporarily disabled in this mode. You can also perform a software repair using Xperia Companion. Note that this will reset your device so I recommend that you perform a backup using Xperia Companion prior to doing so.

If there is still no change after trying all this I'd recommend that you get in contact with your Local support team for further assistance with how to have your device sent in to a authorized service for repair.

Let me know how it goes.

topic Re: Touch screen malfunciotion after display replacement in XA Series

Touch screen malfunciotion after display replacement

Re: Touch screen malfunciotion after display replacement