Wake locks issue

Varun_Ridge — Tue, 08 Aug 2017 01:27:01 GMT

When screen is locked , light is on with sony's start up logo , i can't go to settings>lock screen and change a
Nything as there is a lock sign that shows up and won't let me do anything... Please help

Re: Wake locks issue

Emir1 — Tue, 08 Aug 2017 06:31:58 GMT

Hi @Varun_Ridge, I am very sorry to hear about that.

I have not heard of such behaviour before, are you not able to use your device at all? If possible, could you provide me with some screenshots of how it may look like?

In addition, you may try to see if this could be related to a third party app by starting your device in safe mode, as all third party apps are disabled while in the mode. Does the same occur in safe mode?

Let me know!

topic Wake locks issue in XA Series

Wake locks issue

Re: Wake locks issue