topic XA random shut down in XA Series

XA random shut down

dthomas1 — Mon, 31 Jul 2017 11:53:28 GMT

From the last system update, over 2 weeks ago, the phone shuts down randomly several times a day. And sometime it refuse to restart during hours.

What happens? How to solve it?

Re: XA random shut down

dthomas1 — Tue, 01 Aug 2017 09:38:47 GMT

Yesterday, it happened 7 times during the day and never during the night !

Can somebody help me?

Re: XA random shut down

Qatrium — Tue, 01 Aug 2017 10:16:11 GMT

@dthomas1

It is advised after updates that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.

Re: XA random shut down

dthomas1 — Thu, 03 Aug 2017 06:35:48 GMT

I've followed your indications and processed with the repair.

It took some hours to achieve the full process.

Unfortunately the behavior is still the same : already 3 random shut downs this morning within 1 hour!

Another solution ?

Re: XA random shut down

Qatrium — Thu, 03 Aug 2017 06:58:44 GMT

@dthomas1

This might indicate a hardware issue. It's better to contact your Local support and ask for an appointment to get your phone examined by a professional.

Re: XA random shut down

ryanid — Tue, 22 Aug 2017 23:48:39 GMT

i also face the same problem,and already visit a local support (service center) 3 times, but it always say is a software problem, but my problem never get solve until now.

Re: XA random shut down

dthomas1 — Mon, 28 Aug 2017 12:40:32 GMT

Provider Orange has told me that this is a knowed issue by them and they organized the replacement by a new phone of same model.