topic Microphone not always working in XA Series

Microphone not always working

Me58 — Wed, 01 Nov 2017 05:13:48 GMT

It works well while recording videos and sounds but problem arisses when i do a phone call or say Ok Google in the Google assistant.

Re: Microphone not always working

Qatrium — Wed, 01 Nov 2017 05:14:56 GMT

@Me58

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

Re: Microphone not always working

Me58 — Wed, 01 Nov 2017 05:16:57 GMT

I have done restart and rebooted it in safe mode. But there also the problem still persists.

Re: Microphone not always working

Qatrium — Wed, 01 Nov 2017 05:24:59 GMT

@Me58

Then I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.