topic Re: Blank problem in XA Series

Blank problem

Blankproblem — Sun, 29 Oct 2017 21:12:19 GMT

My Phone has blank back surface is that normal? Help me!

Re: Blank problem

ChloeS — Mon, 30 Oct 2017 02:10:21 GMT

Hi @Blankproblem

Welcome to the community!

Can you please elaborate? Do you mean the screen is blank or dark?

Let me know

Re: Blank problem

Blankproblem — Mon, 30 Oct 2017 08:42:33 GMT

The blank on the phone's back side

Re: Blank problem

gregoryopera — Mon, 30 Oct 2017 09:34:41 GMT

So NOT the screen, @Blankproblem?

Re: Blank problem

Blankproblem — Mon, 30 Oct 2017 09:45:26 GMT

Yes not the screen. There is swelling at the back of my Phone. I'm using xa1 ultra.

Re: Blank problem

gregoryopera — Mon, 30 Oct 2017 10:30:21 GMT

@Blankproblem wrote:
Yes not the screen. There is swelling at the back of my Phone. I'm using xa1 ultra.

@Blankproblem,

Wow, what? Swelling?

STOP USING YOUR SMARTPHONE!

Disconnect it from external power, turn it off and then contact your local Sony Customer Care Team, immediately!

A "swelling" battery or a smartphone that is "swelling" usually means that the battery is likely faulty and in some cases, could catch fire or explode!