strange light on cannot turn off

TEO8 — Sun, 10 Sep 2017 18:28:06 GMT

I just noticed my Xperia XA1 phone the screen light was ON. I am trying hard to turn the device off but i cannot do it.
The device is getting hot.
I live in Malaysia now is 2.32am in the morning, i need to go sleep as i start work 8.00am.
Can i leave my device that way (since i cannot turn it off anyway)?
I just bought this new device at Sony distributor on July 2017.
The whole device is brightest with the white color light ON - center with a "XPERIA".
Again no able to turn if off the device.

Re: strange light on cannot turn off

CameronT — Tue, 12 Sep 2017 00:42:31 GMT

Hi @TEO8, Welcome to the community. I am sorry to hear about this and sorry I couldn't give you an answer as you needed it

If you ever experience this again, hold down the power button and the volume up button together until the phone vibrates 3 times. This will force the phone to shut down.

topic Re: strange light on cannot turn off in XA Series

strange light on cannot turn off

Re: strange light on cannot turn off