topic Re: help me ! strange pixel damaged artefacts on photos ? in XA Series

help me ! strange pixel damaged artefacts on photos ?

melania2000 — Mon, 17 Jul 2017 18:39:09 GMT

hello !

On about 20% of photos from camera I have strange defects. I have no idea what cause that strange problem. It is no compression pixels or long exposure time.

thanks for any help

example photos below

Re: help me ! strange pixel damaged artefacts on photos ?

CameronT — Tue, 18 Jul 2017 01:29:25 GMT

Hi @melania2000, welcome to the community.

This is very strange

Do you have your photos being saved to the SD card or the internal storage?

Re: help me ! strange pixel damaged artefacts on photos ?

melania2000 — Tue, 18 Jul 2017 13:40:14 GMT

Photos are saved on internal storage.

Re: help me ! strange pixel damaged artefacts on photos ?

Uliwooly — Tue, 18 Jul 2017 18:46:40 GMT

@melania2000

I'm sorry to say that but that's a hardware issue.

Re: help me ! strange pixel damaged artefacts on photos ?

AgileProfiler — Wed, 19 Jul 2017 08:11:33 GMT

I have the same problem, did anyone get a decent reply from helpdesk on this? They said I had to clear cache and reinstall software, I did both but nothing helps.

Re: help me ! strange pixel damaged artefacts on photos ?

CameronT — Thu, 20 Jul 2017 00:22:01 GMT

@melania2000 & @AgileProfiler,

I recommend you contact your Local support team to arrange for the device to be repaired.