topic Re: My volume down button sometime doesn't work it is random and when I restarts device it starts w in XA Series

My volume down button sometime doesn't work it is random and when I restarts device it starts worki

Mardav — Thu, 19 Oct 2017 06:42:37 GMT

My volume down button sometime doesn't work it is random and when I restarts device it starts worki

Re: My volume down button sometime doesn't work it is random and when I restarts device it starts w

ChloeS — Tue, 31 Oct 2017 20:14:49 GMT

Welcome to the community!

Sorry to hear about that

Can you start your phone in safe mode and see if it still happens? With it being random, try and leave the phone in safe mode as long as possible to see if the volume button will fail or not.

Let me know how it goes

Re: My volume down button sometime doesn't work it is random and when I restarts device it starts w

Mardav — Thu, 02 Nov 2017 06:15:11 GMT

Hi @CholeS

I did as you asked and it worked for certain time but since last wednesday after installing the lastest software upgrade the problem has disappeared and the volume key is functioning properly.

thanks for the suggestion

Re: My volume down button sometime doesn't work it is random and when I restarts device it starts w

ChloeS — Thu, 02 Nov 2017 23:14:00 GMT

I'm glad to hear that @Mardav

If you have any further issues please let me know