Touch screen problem

luels89 — Thu, 13 Jul 2017 00:39:09 GMT

I have a problem with the tactile of my xperia xa ultra, when I have the screen unlock the application that is located in the upper left area opens, the notification bar opens alone, if the lock does not grab the touch oara slide and unlock , If I am in an application it comes out or goes in alone, I do not know what to do, I already have software repair, I take out sd card, I pass an antivirus and I always have the same problem.

can you help me? I'm stressed to be with these problems the cell phone buy it in April, it's too early to be with these flaws

Re: Touch screen problem

ChloeS — Thu, 13 Jul 2017 22:46:49 GMT

Hi @luels89

Welcome to the community!

Sorry to hear you're having issues with your new phone! Based on what you have already done I would advise contacting your Local support so they can assist you further with this and arrange for an assessment at an authorized repair centre.

Good luck

topic Re: Touch screen problem in XA Series

Touch screen problem

Re: Touch screen problem