topic Re: Xperia XA automatically shuts down in XA Series

Xperia XA automatically shuts down

Jalogs — Wed, 30 Aug 2017 11:42:27 GMT

My Sony Xperia XA automatically shuts down.. and after several restarts the battery drains. Unfortunately charging stops and displays 0% battery. i am so disappointed because my phone is just 8 months old and yet i am experiencing this kind of problem. Please help me with this and what can SONY do about this issue?

Re: Xperia XA automatically shuts down

Qatrium — Wed, 30 Aug 2017 11:47:54 GMT

@Jalogs

If you're caught in a boot loop then put your phone on a wall charger for 2-3 hours, and while it's turned off, perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Unfortunately, you will lose any data saved on the internal memory (SD card won't be affected).

Follow the steps given in blue links, and keep us updated.

Re: Xperia XA automatically shuts down

CameronT — Thu, 31 Aug 2017 02:01:49 GMT

Hi @Jalogs, Welcome to the community. I am sorry to hear about this

The information Quester has provided can usually resolve this for you, but if after performing the steps he has suggested you are still experiencing the same issue, then I recommend you contact your Local support team to arrange a repair assessment.