topic Re: failure to download apps via play store in XA Series

failure to download apps via play store

Kashyap142 — Wed, 30 Aug 2017 05:48:01 GMT

I could'nt download anything from playstore over wi-fi. Whenever I click to install button, it shows download pending and couldn't download that app.

Re: failure to download apps via play store

Qatrium — Wed, 30 Aug 2017 05:49:57 GMT

@Kashyap142

Did you try to simply restart your phone and see if the issue is gone?

Does your phone connect to other internet apps?

Re: failure to download apps via play store

Kashyap142 — Wed, 30 Aug 2017 06:02:11 GMT

Yes my phone connect to the internet. It only can't download apps over wi-fi.

Re: failure to download apps via play store

Uliwooly — Wed, 30 Aug 2017 06:29:01 GMT

@Kashyap142

how much free internal storage does your phone has?

Re: failure to download apps via play store

Kashyap142 — Wed, 30 Aug 2017 06:30:10 GMT

About 6Gb

Re: failure to download apps via play store

Uliwooly — Wed, 30 Aug 2017 06:33:39 GMT

@Kashyap142

Just double check, settings > storage, make sure that you are not checking the SD card but internal storage.

Re: failure to download apps via play store

Jonas — Wed, 30 Aug 2017 07:09:10 GMT

Hi @Kashyap142, sorry to hear about this.

I would recommend that you try and reset the Google Play store application in your phone. This will not delete any downloaded applications it will only reset the application.

To do that, go to Settings > Apps > Google Play store > Storage > Clear data > OK.

Let me know if that helps!