topic Re: Xperia XA mobile Internet can't add APN in XA Series

Xperia XA mobile Internet can't add APN

benberlin — Sun, 27 Aug 2017 16:46:05 GMT

I have an Xperia XA and unfortunately my mobile internet doesn't work.

WLAN works fine. No stamina mode enabled or sth. like that.

I try to add an APN and after I filled in the data and saved it no APN is shown and no internet works.

My APN settings:

Name: Eplus Internet
APN: internet.eplus.de
Nutzername: eplus
Passwort: internet
MMSC: http://mms/eplus
MMS Proxy: 212.023.097.153
MCC: 262
MNC: 03
APN Typ: default

Help anyone?

btw: restart already done.

Re: Xperia XA mobile Internet can't add APN

Uliwooly — Sun, 27 Aug 2017 19:37:18 GMT

@benberlin

What if you contact your carrier/network and ask them to send the APN settings OTA?

Re: Xperia XA mobile Internet can't add APN

CameronT — Mon, 28 Aug 2017 02:42:36 GMT

Hi @benberlin, Welcome to the community. I am sorry to hear about this

Try downloading the settings automatically by going to Settings > More > Internet Settings and accepting.

This should download and apply all the correct APNs for your network.

Re: Xperia XA mobile Internet can't add APN

benberlin — Mon, 28 Aug 2017 06:46:53 GMT

Thank you CameronT for your answer!

I tried it about 3 times now but it doesn't work 😕

It's downloading and finishing, but nothing happens after that. No APN entries, no mobile Internet.

Re: Xperia XA mobile Internet can't add APN

CameronT — Tue, 29 Aug 2017 00:20:56 GMT

@benberlin, is your phone locked to another network? Have you checked with your operator that the settings are correct?

Re: Xperia XA mobile Internet can't add APN

benberlin — Tue, 29 Aug 2017 07:14:17 GMT

Thanks for your answer!

I disabled WLAN and restartet - so no network connected.

If you talk about the provider - I use BASE. In the Menu "Dienstanbieter" (=service provider, host) I have listed 3 BASE options "BASE LTE, BASE 3G, BASE 2G". I tried all of them - none of it works. I also tried resetting APN settings and manually adding one (as mentioned above).

Re: Xperia XA mobile Internet can't add APN

CameronT — Wed, 30 Aug 2017 00:40:20 GMT

Do you know if it is network locked?

Dial *#*#7378423#*#*

Then click "Service Info" and press "SIM Lock"

If all the first 5 words end with "0" means your phone is not carier locked.

Re: Xperia XA mobile Internet can't add APN

benberlin — Wed, 30 Aug 2017 07:08:17 GMT

Thanks for your answer again - all 5 numbers are 0

Re: Xperia XA mobile Internet can't add APN

CameronT — Thu, 31 Aug 2017 01:25:28 GMT

@benberlin, very strange Is it the same in safe mode? If so, you may wish to perform a software repair using Xperia Companion.