topic Re: XA1 won't start-up in XA Series

XA1 won't start-up

Tuffsy123 — Wed, 11 Oct 2017 19:02:29 GMT

Brought a brand new XA1 from Carphone Warehouse two weeks ago. Yesterday it randomly switched itself off despite having approx 70% battery. Now I can't get it to load up. It says 'Powered by Android' on the screen then 'XPERIA' but won't go beyond this. If I unplug it from the charger it continues to say 'XPERIA' on the screen until the battery dies. Please help me!

Re: XA1 won't start-up

CameronT — Fri, 13 Oct 2017 01:31:01 GMT

Hi @Tuffsy123, welcome to the community. I am sorry to hear about this

Can you please try removing your SD card and SIM card and see if you still have the same issue?

Re: XA1 won't start-up

Tuffsy123 — Fri, 13 Oct 2017 06:11:03 GMT

Tried this but no change. Still the same problem.

Re: XA1 won't start-up

CameronT — Sun, 15 Oct 2017 23:04:14 GMT

@Tuffsy123,

Try performing a software repair using Xperia Companion.

Re: XA1 won't start-up

Tuffsy123 — Tue, 17 Oct 2017 18:36:09 GMT

I went back to Carphone Warehouse who have sent the phone off to be repaired. They said it was a software issue so hopefully it can be sorted. Unfortunately my phone won't be back with me until 30th October 😞

Re: XA1 won't start-up

Tuffsy123 — Wed, 25 Oct 2017 05:12:46 GMT

Got my XA1 back from Carphone Warehouse sooner than expected and they have fixed the fault. That's good.....

But now I have an issue with my SD card containing all my music and photos! My mobile doesn't seem to recognise it. Previously there was no problem and I have tried the SD card in my old Xperia and it works fine! Please find a solution for me!

Re: XA1 won't start-up

RexBreezy — Sun, 01 Jul 2018 17:28:03 GMT

Same with the Xperia XA,the exact same problemproblem. I think there is an issue with the X series and its that. I thought it to be a corruptted file so I managed to get on after trying many times to get on,and I factory reset my device. However, it did not work.