topic Re: Hello everyone in XA Series

Won't play videos and some apps won't work

Jim_13 — Thu, 24 Aug 2017 17:36:59 GMT

Hi i have an xperia xa and after update it don't play videos and some apps,but if i restart it everything is ok for a while then keeps doing the same again😤😤😤😤. Help please. Thanks in advance.

Re: Hello everyone

Uliwooly — Thu, 24 Aug 2017 17:44:35 GMT

@Jim_13

test the phone in >>> safe mode for few hours, report back your findings.

Re: Hello everyone

Jim_13 — Sun, 27 Aug 2017 13:23:00 GMT

Hi, i've tried the phone in safe mode but it still has the same problem after a few hours

Re: Hello everyone

Uliwooly — Mon, 28 Aug 2017 01:13:53 GMT

@Jim_13

it has the same problem after few hours while in >>> safe mode or after you boot back to normal mode?

Re: Hello everyone

Jim_13 — Mon, 28 Aug 2017 16:47:29 GMT

I have the same problem while is in safe mode and when is in normal mode. All this started when i updated it.

Re: Hello everyone

Uliwooly — Tue, 29 Aug 2017 00:23:10 GMT

@Jim_13

Do you get an error while playing videos? where are the videos stored?

Re: Hello everyone

Jim_13 — Tue, 29 Aug 2017 17:42:53 GMT

Yes i get an error message "video can't be played an error occurred" just that. My videos are stored in the SD card but i have that problem also in the web fb, Instagram, YouTube. I tried from Chrome cause i thaught maybe it's an app problem but i have the same problem.

Re: Hello everyone

Uliwooly — Tue, 29 Aug 2017 20:25:02 GMT

@Jim_13

Boot in >>> safe mode > transfer a video to the internal storage and test it

also test youtube while in safe mode

Re: Hello everyone

Jim_13 — Wed, 30 Aug 2017 16:27:20 GMT

I've done that the first time you told me to boot in safe mode and test it and as i said before the problem remains.

Re: Hello everyone

Uliwooly — Wed, 30 Aug 2017 16:45:07 GMT

@Jim_13

I know, but did you transferred a video to the internal storage > unmount the SD card > remove it > boot in >>> safe mode > test it and also test youtube (while in safe mode )