topic Re: Overheating and Drain Battery in XA Series

Overheating and Drain Battery

ShinoAmakusa — Sun, 02 Jul 2017 15:32:11 GMT

I updated my Xperia XA two weeks ago, and the phone worked good til' yesterday.

I was charging it and from one moment to another it turned off... I though it was freezed, red LED appear in the top but the phone wasn't doing anything, I tried to restart it, keep volume up+ power on/off but nothing... I removed the back and un-plug the battery, after a few tries it turned on again... And the troubles begined... I charged it but from 92% after 10 minutes was 85% discharging with anything... and the phoned gets so warm, I can't connect it to charge cause it don't do anything, just turned off, and can't use it because gets so warm in the top. What can it be? Help!

Edit: If I charge it without the battery, still warms up

Re: Overheating and Drain Battery

Uliwooly — Sun, 02 Jul 2017 17:20:23 GMT

@ShinoAmakusa

Repair the phone with XC and report back

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Overheating and Drain Battery

ShinoAmakusa — Sun, 02 Jul 2017 20:15:40 GMT

I just did it, but still the same, I leave it for 5 minutos in 92% and goes to 88%

Also, its so warm...

Re: Overheating and Drain Battery

Uliwooly — Sun, 02 Jul 2017 20:21:46 GMT

@ShinoAmakusa

Temperature will have an effect on battery life, check what is draining the battery

Re: Overheating and Drain Battery

ShinoAmakusa — Mon, 03 Jul 2017 14:32:22 GMT

@uliwooly

Now, the phone it's warm even turned off, and in the battery monitor: shows that the screen is drainning 95% of battery...

Re: Overheating and Drain Battery

Uliwooly — Mon, 03 Jul 2017 20:15:15 GMT

@ShinoAmakusa

if possible post screenshots.

Re: Overheating and Drain Battery

ShinoAmakusa — Tue, 04 Jul 2017 00:01:14 GMT

It's plugged-in to charger but still drains a lot of battery

Re: Overheating and Drain Battery

CameronT — Tue, 04 Jul 2017 03:08:29 GMT

Hi @ShinoAmakusa, welcome to the community.

Do you have the same issues in safe mode? You can check the battery usage under Settings > Battery > Show Battery usage.

Re: Overheating and Drain Battery

ShinoAmakusa — Tue, 04 Jul 2017 03:25:14 GMT

Hi!!!

Thx for the reply.

1:I'm chargin' it but stills in 64%

2: Both in safe mode and normal, just shows the screen usage, not other processes.

3: I put the phone in the freezer, and when it got cold, I charge it, and it works, the phone charge, but afer 3 minutes when got warm again, it drain the battery even plugged.

Re: Overheating and Drain Battery

CameronT — Tue, 04 Jul 2017 04:35:01 GMT

@ShinoAmakusa,

I see. Because the software repair hasn't resolved this, and the issue is the same in safe mode, then I recommend you contact your Local support team to arrange a repair assessment.

Re: Overheating and Drain Battery

ShinoAmakusa — Wed, 05 Jul 2017 03:04:28 GMT

Well, thanks for replys. I took it to the technician and the problem: A microchip was fused, and made the cell, in addition to putting it very hot, discharged the cell very fast, despite the load being good.

They repair it, and now it's fine. Thanks @CameronT

Re: Overheating and Drain Battery

CameronT — Wed, 05 Jul 2017 05:52:25 GMT

Thank you for letting us know @ShinoAmakusa. I am glad to hear it's working again