topic Re: black Screen every 10 seconds in XA Series

black Screen every 10 seconds

aurore56530 — Thu, 17 Aug 2017 20:24:03 GMT

Hello, since yesterday I have problems with my xperia. Every 10seconds, my screen become black, after few minutes it became all black. I have to press the on button to restart the screen. Does anyone get this problem ? It happened after I used my camera for filming. Thanks for your help !!

Re: black Screen every 10 seconds

CameronT — Fri, 18 Aug 2017 01:51:46 GMT

Hi @aurore56530, welcome to the community.

What do you have your sleep timer set to under Settings > Display?

If that is set correctly, do you experience the same issue in safe mode?

Re: black Screen every 10 seconds

aurore56530 — Fri, 18 Aug 2017 06:39:00 GMT

Thank you for your tip CameronT, I try both but it still doesn't work. My sleep timer is on 30minutes, and on safe mode it still happens. Anyway thank you for trying to help me.. I will continue to search 😉

@CameronT wrote:
Hi @aurore56530, welcome to the community.
What do you have your sleep timer set to under Settings > Display?
If that is set correctly, do you experience the same issue in safe mode?

Re: black Screen every 10 seconds

Jake-SonyXperia — Mon, 21 Aug 2017 00:52:10 GMT

Hi @aurore56530,

I'm sorry to hear that, have you made sure that your handset is completely up to date with its software?

You can check by going into the settings > About phone > Software update

If the device is up to date, are you by chance using any cover over the handset and if you are what happens with the cover removed?

Please let me know.

Re: black Screen every 10 seconds

aurore56530 — Mon, 21 Aug 2017 08:38:49 GMT

Hello Jake,

All the updates are ok, and even without my cover it continues.. 😕 thanks fot your help.. If you think bout something else, let me know.

Regards,

Re: black Screen every 10 seconds

Jake-SonyXperia — Tue, 22 Aug 2017 01:25:50 GMT

Thanks for the info.

This could be a software problem, you may be able to resolve it with running a software repair on the device. However, I do suggest backing up the device first.

I have supplied some links below for you to follow through.

backup using Xperia Companion

software repair using Xperia Companion

Let me know how you get on.