topic Re: Does not display contact names in XA Series

Does not display contact names

19leo — Mon, 14 Aug 2017 12:08:27 GMT

~~Buenos días justo después de una actualización, cada vez que tengo una llamada o un mensaje de texto no aparece el nombre del contacto sino el número y no puedo identificar al mismo.~~

~~Gracias~~

Good morning just after an update, every time I have a call or a text message does not appear the name of the contact but the number and I can not identify it.

Thank you

Re: Does not display contact names

Jake-SonyXperia — Fri, 18 Aug 2017 02:21:45 GMT

Hi @19leo,

Welcome to the community,

Sorry to hear about this issue, let's see if I can help resolve it

Can you please clarify some information for me, are you saying after an update your contacts no longer show correctly in your messaging and calls, for example when your friend calls you only see his number and not his name?

Please let me know.

Re: Does not display contact names

19leo — Tue, 22 Aug 2017 11:36:10 GMT

Hello, thats exactly the problem, when i get a call or a SMS text, it displays the nurmers and not the contacts names.

Thanks for the help

Greetings

Leo

Re: Does not display contact names

Jake-SonyXperia — Wed, 23 Aug 2017 01:15:32 GMT

Thanks for getting back to me, can you please test the handset in Safe Mode and see if the issue continues?

safe mode

Please let me know.