topic Re: Multiple Support icons in settings in XA Series

Multiple Support icons in settings

senthilkumar1 — Tue, 30 May 2017 16:45:45 GMT

Today support app updated. After that there are two support icons shown in settings page. One is under device settings with color teal (it's the new) and another one already appear under system with question mark. Both icons opens the same page. Any error in update.

Re: Multiple icons

Roadrunny76 — Tue, 30 May 2017 17:10:20 GMT

Just updated and you are perfectly correct. It is good that in apps there is still only one

Re: Multiple icons

Uliwooly — Tue, 30 May 2017 19:58:45 GMT

@SKXA

Could you post some screenshots? thanks

Re: Multiple icons

senthilkumar1 — Wed, 31 May 2017 00:24:14 GMT

Re: Multiple icons

Roadrunny76 — Wed, 31 May 2017 05:34:54 GMT

Re: Multiple Support icons in settings

Christofer — Wed, 31 May 2017 13:00:52 GMT

Hi @SKXA and @Roadrunny76, I'm sorry to hear about this.

Can you access the Support app by tapping both of the icons in Settings or will only one of them work? Do you have two Support apps in Settings > Apps > [menu} > Show system, or is only one listed here?

Re: Multiple Support icons in settings

Roadrunny76 — Wed, 31 May 2017 13:07:31 GMT

Both of them are accessible leading to Xperia Care. In settings there is only one

Re: Multiple Support icons in settings

senthilkumar1 — Wed, 31 May 2017 13:15:30 GMT

Both icons are accessible. The new icon is under the location icon in settings page.

Re: Multiple Support icons in settings

Christofer — Wed, 31 May 2017 13:20:48 GMT

@SKXA @Roadrunny76 Thanks for the info! Could you also let me know the version of Support app that is installed? You can see this by tapping the Support app in Settings > Apps.

Re: Multiple Support icons in settings

Roadrunny76 — Wed, 31 May 2017 13:23:51 GMT

3.4.10

Re: Multiple Support icons in settings

Christofer — Wed, 31 May 2017 13:54:39 GMT

@Roadrunny76 Thank you! I'll forward this information internally. I'll let you know here as soon as I know anything new. I apologise for any inconvenience that this causes.

Re: Multiple Support icons in settings

senthilkumar1 — Fri, 09 Jun 2017 14:29:14 GMT

After a week any news from internally to solve this issue.

Re: Multiple Support icons in settings

Christofer — Mon, 12 Jun 2017 06:45:19 GMT

@SKXA I do unfortunately not have any new information at the moment. I will let you know as soon as I do!

Re: Multiple Support icons in settings

Safwat — Sat, 17 Jun 2017 18:16:37 GMT

Uninstall the updates

Problem solved

Re: Multiple Support icons in settings

senthilkumar1 — Sun, 18 Jun 2017 01:21:43 GMT

No, after the new os update the problem solved.

Re: Multiple Support icons in settings

Christofer — Tue, 18 Jul 2017 09:21:19 GMT

I have received information that a new version of the Support app will be released which will correct this. Apologies for any inconvenience this causes until then and thanks to everyone who provided information.

Re: Multiple Support icons in settings

Roadrunny76 — Mon, 24 Jul 2017 10:37:14 GMT

Just got the update for Support App, and now there is only one in settings.

Re: Multiple icons

Khursheede — Tue, 25 Jul 2017 07:19:15 GMT

What's that System UI Tuner below the support? How did you get that?

Re: Multiple icons

Roadrunny76 — Tue, 25 Jul 2017 07:35:09 GMT

You can play with status bar icons and quick settings. Pull down the status bar all the way. Keep pressed (for about 10 seconds) on the settings wheel on top right, and then release. You should get a notification asking if you want to activate UI tuner.

Re: Multiple icons

Khursheede — Tue, 25 Jul 2017 19:20:34 GMT

Found it. Thank you.