topic Re: Touch screen problem in XA Series

Touch screen problem

TwisterDrew — Mon, 22 May 2017 20:10:19 GMT

I bought my Xperia XA1 recently and the top right edge is not sensible at all. I don't know why. I have always looked upto Sony for its quality. This is disappointing.

Re: Touch screen problem

ChloeS — Tue, 23 May 2017 01:41:53 GMT

Hi @TwisterDrew,

Sorry to hear about that :smileysad:.

Can you test the phone in safe mode and let me know if you still have the same issues?

Let me know

Re: Touch screen problem

venkatsrer — Tue, 23 May 2017 23:54:41 GMT

even i have same touch problem right edge around 4mm and top around 2mm not sensitive.

all touch pad tests i have done its clearly not sensitive those parts.

my work schedule didn't permit me to visit service centers, it's very annoying.

very disappointing

was using other brands before first time thougt to shift to Sony.

Re: Touch screen problem

Uliwooly — Wed, 24 May 2017 00:28:26 GMT

@venkatsrer

Settings > about phone > diagnostics > test > test touchscreen

Re: Touch screen problem

venkatsrer — Wed, 24 May 2017 03:25:46 GMT

@uliwooly

I tried

1) Settings > about phone > diagnostics > test > test touchscreen

asked for clear the image , the edges not able to clear

2) checked the same in safe mode same thing unable to clear

3)Dialed *#*#7378423#*#* and tried touch screen testing same issue edges unable to draw.

just brought the mobile one week back.

nothing seem to be working

Re: Touch screen problem

Qatrium — Wed, 24 May 2017 04:31:10 GMT

@venkatsrer

Contact your Local support or the distributor you have bought it from, depending on the exchange policy in your country you should get your phone replaced, fixed, or refunded.

Re: Touch screen problem

Anup1991 — Wed, 24 May 2017 14:22:57 GMT

On top of it touch responses are so sluggish. Touch not responsive on left and right corners and also top corner. Notification bar shortcuts doesn't work on single touch like Wifi, data, Bluetooth. you have to first select the respective shortcut and manually turn it on to work it further. Really surprised to see that in this cut throat competition Sony is still stuck to old proprietary apps with no new features. Sony's Album app is worst ever app compared to the other picture viewer.

Re: Touch screen problem

Chayan1 — Tue, 30 May 2017 20:35:31 GMT

My one week old phone is also having the same problems.

Re: Touch screen problem

Uliwooly — Tue, 30 May 2017 20:40:40 GMT

@Chayan1

test the touchscreen and please don't create duplicate posts.

Touch screen problem and Notification pannel not responding

Pradep — Fri, 02 Jun 2017 06:31:28 GMT

I bought Sony XA1 on Sony centre 20 days ago, I'm facing Issues with touchscreen not working on edges and notification pannel not dragging down when pulled in home screen.Do I get my mobile replacement for This manufacturing defect.I had given it for service.

Recurring touch screen issue Xperia xa1

TwisterDrew — Tue, 08 Aug 2017 17:48:01 GMT

This is seriously getting annoying. I have got my phone after a long time from service center for repairing touch issue with so much difficulty in my work schedule. Now after a month or two, I'm getting the same touch issues at the corners and edges. My work schedule doesn't permit me to visit local center frequently. I'm sure that I will be asked to visit service Centre again.. It is tiring. I haven't expected that I would suffer to this extent with such expensive phone for the given specifications.

Touch screen does not work well

EmmaLis — Tue, 26 Sep 2017 14:31:37 GMT

~~La pantalla no funciona bien del lado izquierdo y derecho de la pantalla , en especial cuando estoy usando el teclado. Ya probé todos los consejos del soporte pero no se soluciona.~~

The screen does not work well on the left and right side of the screen, especially when I am using the keyboard. I already tried all the advice of the support but it is not solved