topic Re: ARC S issue with screen and microphone in Other/General

ARC S issue with screen and microphone

Sun, 05 Feb 2012 19:46:08 GMT

Over the weekend i have had numerous people tell me they are not able to hear me and i noticed last night that the bottom of my screen seemed a little high. After i took the case off, i realized that it was because the screen was loose and when turned screen down, it would separate some from the case. Has anyone seen this happen before? I have only had the phone for a few months now and love it, (tho it was the LT18i and does not get ATT 3G). I am going to do the update it has found tonight. Will that fix the microphone issue?

Re: ARC S issue with screen and microphone

gwhispererz — Mon, 06 Feb 2012 13:01:10 GMT

Hi, if the update does not help, probably it is a hardware problem. Then your only solution is to send it to the local SE Service Centre for repair.

Re: ARC S issue with screen and microphone

Mon, 06 Feb 2012 13:28:30 GMT

I completed the software upadate last night then used the service test to see if the microphone was any better and it was not. I am looking for where the information now to be able to send it off as the screen is very loose and the microphone is not working. I hope they repair it fast because i love this phone!

Re: ARC S issue with screen and microphone

gwhispererz — Mon, 06 Feb 2012 13:32:39 GMT

Let's hope so ....

In case you need this, SE Customer Support phonelist, http://www.sonyericsson.com/cws/corporate/common/contact/phonelist.