topic Re: No driver for Xperia arc in Other/General

No driver for Xperia arc

Sat, 29 Oct 2011 16:30:24 GMT

I am trying to pair my new xperia arc with my Windows 7 computer. The phone shows in the devices and printers window but with an exclamation mark beside it. When I choose the troubleshooting option I am informed that the device driver can not be found. I have tried to update the driver but get the same message. Looking at the Sony Errikson site, I can not find a driver to download. Has anyone else had this problem and could offer advice for which I would be very grateful.

Thanks

Sooti

Re: No driver for Xperia arc

Josh — Sat, 29 Oct 2011 16:59:37 GMT

Try installing the PC Companion, it will install the necessary drivers to your computer. Here is the link for it http://www.sonyericsson.com/cws/support/mobilephones/downloads/subject/pccompanion/xperia-arc-s?cc=gb&lc=en

Re: No driver for Xperia arc

Sat, 29 Oct 2011 17:47:40 GMT

Thanks for your reply. I have done what you suggested and installed PC Companion. Unfortunately, it doesn't seem to have cured the problem. Do I need to have the phone connected when I try to install the drivers? I will return to it tomorrow and see if I have more luck. Thanks

Sooti

Re: No driver for Xperia arc

Sat, 29 Oct 2011 18:10:31 GMT

Once you have downloaded PC Companion, the first time you use the programme and connect your phone it should install the drivers. Let us know how you get on tomorrow.

Re: No driver for Xperia arc

Sat, 29 Oct 2011 19:56:00 GMT

Thanks for your reply. Have managed to find time to try it out tonight but sadly no luck. I connected the phone via USB and briefly saw a message saying the driver was being installed before a window appeared for a phone update. After updating the phone's software the phone still appeared under Devices and Printers with the exclamation mark beside it. Troubleshooting produced the same results.

Any further ideas, please?

Thanks

Sooti

Re: No driver for Xperia arc

uliwooly-wooly — Sat, 29 Oct 2011 20:01:04 GMT

what if you install Update Service

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

Re: No driver for Xperia arc

Sun, 30 Oct 2011 16:09:33 GMT

I've installed the update service as suggested but still not able to install the device driver.

I think it's time to admit defeat and when I need to connect to the computer by bluetooth to download a photo I can still do this but it just takes longer. Otherwise I can transfer photos to the computer by connecting by USB which is quicker. Thanks for all the help anyway.

Sooti

Re: No driver for Xperia arc

uliwooly-wooly — Sun, 30 Oct 2011 16:50:17 GMT

don't give up just yet, on your PC create a new Administrator account, open it, install both PCC and Update Service, does it work now?

Re: No driver for Xperia arc

Tue, 01 Nov 2011 13:50:53 GMT

OK thanks - that's finally fixed it. Thanks a lot for your help.

Sooti

Re: No driver for Xperia arc

slimshaddy — Tue, 01 Nov 2011 14:11:19 GMT

i got the same issue but i was able to do what i wanted to do..

does installing the drivers changed anything ?

Re: No driver for Xperia arc

Tue, 01 Nov 2011 17:58:46 GMT

I still get the exclamation mark next to the phone icon in Devices and Printers but I can transfer photos using bluetooth without having to get permission every time.

Re: No driver for Xperia arc

slimshaddy — Wed, 02 Nov 2011 12:05:43 GMT

hmm ok... i can do that too

so i dont know what all will change if the arc doesnt have the exclamation mark and doesnt have the status as "needs troubleshooting"

i connected my nokia n95 also....it also has the same exclamation mark..dont know why..

Re: No driver for Xperia arc

slimshaddy — Thu, 15 Dec 2011 15:00:01 GMT

after updating i'm getting permissions everytime i need to send or receive a file

also i just paired my motorola rokr with windows 7 and it installed all the drivers..

and i can send multiple files by opening the phone's sd card..

i mean its behave like if i have connected via usb..

i dont have xperia arc's driver so i cant see all the files and folders via bluetooth and i'm limited to send only one file to my phone..

i wil try uliwooly's suggestion and suze's in another thread to install all the drivers randomly.

Re: No driver for Xperia arc

slimshaddy — Thu, 15 Dec 2011 15:01:31 GMT

how to install drivers from this site ..???

http://developer.sonyericsson.com/wportal/devworld/search-downloads/driver?cc=gb&lc=en