topic Re: crack on top of phone....took to repair centre but get POOR customer service in Other/General https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863508#M8537 <HTML><HEAD></HEAD><BODY><P>both the customer service hotline and the SE staffs at the repair centre states the same thing.</P><P>they continue to tell me the same answer over and over again that "outlook damage" is not being covered by warranty.</P></BODY></HTML> Wed, 01 Feb 2012 10:30:44 GMT 2012-02-01T10:30:44Z crack on top of phone....took to repair centre but get POOR customer service https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863503#M8532 <HTML><HEAD></HEAD><BODY><P style="color: #666666;">i have the same problem on my arc S.</P><P style="color: #666666;">i got the crack on the top of phone same place as other users.</P><P style="color: #666666;">my phone has just been purchased in nov 2011 and only has been used for 1 month.</P><P style="color: #666666;">never been crashed or dropped but just got a crack and now SE is saying they are not covering this under my 1 year warranty and charge me for replacing it.</P><P></P><P style="color: #666666;">they states that even its true that this is a factory defect, they are still not gonna do anything FREE for me....</P><P></P><P></P><P style="color: #666666;">i feel extremely disappointed with SE this time....</P><P style="color: #666666;">please help help me!</P><P></P><P style="color: #666666;">p.s. my location is in hong kong.</P></BODY></HTML> Tue, 31 Jan 2012 06:11:12 GMT https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863503#M8532 2012-01-31T06:11:12Z Re: crack on top of phone....took to repair centre but get POOR customer service https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863504#M8533 <HTML><HEAD></HEAD><BODY><P>It's well known company fault from SE. Don't try anymore to claim about warranties and fight with shop keeper or customer care centre...</P><P>just keep it or buy a new cover. thats the only sollution. </P></BODY></HTML> Tue, 31 Jan 2012 12:28:01 GMT https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863504#M8533 2012-01-31T12:28:01Z Re: crack on top of phone....took to repair centre but get POOR customer service https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863505#M8534 <HTML><HEAD></HEAD><BODY><P>no its covered under warranty...</P><P></P><P>moderator told someone that...</P><P></P><P>wait for a moderator to reply.. it should be covered under warranty..</P><P></P><P>source : <A _jive_internal="true" href="https://community.sony.com.mk/thread/31530">http://talk.sonyericsson.com/thread/31530</A></P><P></P><P>edit : just saw that the user here also replied in the above thread..</P></BODY></HTML> Tue, 31 Jan 2012 14:35:11 GMT https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863505#M8534 slimshaddy 2012-01-31T14:35:11Z Re: crack on top of phone....took to repair centre but get POOR customer service https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863506#M8535 <HTML><HEAD></HEAD><BODY><P>Just to clarify was it the repair agent of the actual Sony Ericsson customer support team that stated it would not be covered?</P></BODY></HTML> Tue, 31 Jan 2012 22:39:46 GMT https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863506#M8535 Sam 2012-01-31T22:39:46Z Re: crack on top of phone....took to repair centre but get POOR customer service https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863507#M8536 <HTML><HEAD></HEAD><BODY><P>As I've posted to you before I will help you check this.</P><P></P><P>I sent you a PM yesterday about this.</P></BODY></HTML> Wed, 01 Feb 2012 06:36:44 GMT https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863507#M8536 Johan 2012-02-01T06:36:44Z Re: crack on top of phone....took to repair centre but get POOR customer service https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863508#M8537 <HTML><HEAD></HEAD><BODY><P>both the customer service hotline and the SE staffs at the repair centre states the same thing.</P><P>they continue to tell me the same answer over and over again that "outlook damage" is not being covered by warranty.</P></BODY></HTML> Wed, 01 Feb 2012 10:30:44 GMT https://community.sony.com.mk/t5/other-general/crack-on-top-of-phone-took-to-repair-centre-but-get-poor-customer/m-p/2863508#M8537 2012-02-01T10:30:44Z