topic Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42 in Other/General

Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Mon, 30 Jan 2012 15:20:45 GMT

Hi all,

Bit of a stuff up here - during the update process through PC Companion, update failed at around 50% and now the phone will not switch on.

Phone: unlocked, unbranded, Xperia active st17a

Mobile carrier: Vodafone Australia

OS: Windows 7 Ultimate SP1

Updating to: 4.0.2.A.0.42

Background:

For a few days both the phone and PC Companion were reporting a system update was available.
Phone was fully charged at time of update.
The phone is on my work call group as an extension of my office line and I will be on the road for 3.5 weeks as of Wednesday 2nd Feb and I don't want to buy yet another mobile phone!

Current Issues & Observations:

Intermittant connectivity/recognition by PC Companion
Phone will not switch on but will vibrate once without lighting the screen in any way
Green light will display when plugged into PC
Will not charge from supplied charger or generic usb charger which meets officially stated requirements

Attepted:

Holding "volume key" whilst plugging phone into PC with PC Companion open following battery removal - no luck, though blue light displays and remains on
Have not used any third party apps for ROMs so as not to void waranty held with supplier
Forumed for solutions and found one suggesting I use the "repair phone" tool, I cannot seem to find that...

Any constructive suggestions would be greatly appreciated.

Cheers

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

gwhispererz — Mon, 30 Jan 2012 15:24:52 GMT

Hi, suggest to reflash firmware with SE Update Service. Here's the download link, http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe.

Download and install to PC/Laptop, launch it and follow on-screen instructions.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Mon, 30 Jan 2012 16:00:17 GMT

Thank you for assistance gwhispererz, the Update Service in the link below resolved all issues. It's a great device and I waited ages from when it was first announced until it was available here from an Aussie based supplier.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

gwhispererz — Mon, 30 Jan 2012 16:08:21 GMT

No problem, glad that it has fixed your phone! Continue to enjoy the great device.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Sun, 05 Feb 2012 17:46:46 GMT

Hi, I have had the same problem with my Xperia Active ST17i however even after re-flashing using the link provided and using PC companion the phone still does not power up. My problem is a little different in that the phone will charge (the battery indicator light changes from red to green so I am assuming its charging) but does do the same vibrating without the screen lighting up at all while pushing the power button. Any help would be greatly appreciated so I can enjoy this great phone again

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

skela — Mon, 06 Feb 2012 11:04:33 GMT

Thanks for the hint! With this, I updated my Active from 4.0.2.A.0.42 to 4.0.2.A.0.62. The PC Companion would not do the trick (it would report some general error at the very first stage).

It would be even better if this were available for other systems than Windows. The software is written in Java after all, isn’t it?

I had to jump through several hoops to get this running. I had an old Windows XP hard disk for a laptop, and I spent a couple of hours installing Windows updates (whatever was made available since my last use of Windows a years ago) before I could start this.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

gwhispererz — Mon, 06 Feb 2012 12:36:03 GMT

No problem, glad that you have sorted it out.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

gwhispererz — Mon, 06 Feb 2012 12:38:24 GMT

I think it could be a hardware issue, you should send your phone to the local SE Service Centre for evaluation and repair.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Thu, 09 Feb 2012 10:14:07 GMT

nottomany have you gotten your phone fixed?

I have the exact same problem. I live in Australia and they dont have the phone released here so I dont think I can get it fixed.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Fri, 24 Feb 2012 21:33:51 GMT

Hey. I understand this thread is over two weeks old. However, my problem is similar to the thread starters.

Yesterday my phone blacked out, everything seemed to work except the display would not turn on.

I rebooted the phone, got the promising startup vibration, but nothing more. At one point it actually booted and I was happy for two hours until it blacked out again. After the second blackout I never got it to boot properly again.

Tried to reinstall the software via Update Service, twice. It completes successfully, but when I remove the usb and try to boot the phone I get three red blinks immidiately. No vibrating, nothing but the three flashes of red.

What does the light code mean? Is there anything I'm doing wrong/can I do anything else? I would love it if I could fix this without handing it in to a service centre..

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Uliwooly — Fri, 24 Feb 2012 21:38:28 GMT

what happen when you connect your phone to the charger? does the LED turn on? if it doesnt, try a new micro USB cable if possible another battery

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Fri, 24 Feb 2012 22:31:47 GMT

The phone acts normal when it comes to charging (from red when charging, to green when fully charged), it also connects to the computer (volume down + usb insertion) normally. But still it won't turn on, and when I connect it to the computer without the volume down button pressed it connects/disconnects randomly.

Ran the "update" through PC Companion just to try one more time. The three red flashes does not appear anymore, now I'm back to where I started. Vibrate and then nothing.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Uliwooly — Sat, 25 Feb 2012 00:47:39 GMT

maybe the LCD screen is dead, I would use SEUS if I were you, its the same as PCC but just to make sure that the repair goes thru

Update Service (SEUS)

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Wed, 04 Apr 2012 13:24:08 GMT

I used SEUS to update the phone software even twice, but the problem remains the same - blank screen.

Is it really a hardware problem?

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Uliwooly — Wed, 04 Apr 2012 19:03:25 GMT

most likely its a hardware issue

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Sat, 28 Apr 2012 11:34:53 GMT

I have the exact same problem with my Xperia Active ST17i.

But, the answer marked as correct – “Correct Answer by gwhispererz on Jan 30, 2012 3:24 PM” in reality doesn’t resolve the issue!

I successfully applied last update, by using even Update Service 2.12.5.57 (!), but it doesn't solve a problem….

The phone still charging (at least the battery indicator light changes from red to green) and do the same vibrating, but the screen doesn’t lighting up at all while pushing the power button…

Can somebody HELP, I logged a calls in Sony Erickson support RU, UK and US (X-Ticket: 92807043,2 & 92807183,2 and the reference number is 1-208585049 [THREAD ID: 1-3G6P98]. )

But, it looks like they just ignore my recourse…

Please don’t send me to service center,

I live in Kazakhstan and here you could see WHOLE COUNTRY left without Sony Erickson support

and only you could help me!

Thanks in advance!

The phone looks as great, but very raw solution, but, I’m still intend to use it…

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

gwhispererz — Sat, 28 Apr 2012 11:42:11 GMT

Hi Geimuse, I believe your issue could be different, possibly a hardware issue since Software Repair didn't work. Unfortunately you can't do anything if it is a hardware issue.

I guess you have no choice but to send phone to Service Centre for repair.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

Fri, 13 Jul 2012 02:02:05 GMT

Can anyone help me, i have a problem when upgrade my xperia active ST17i too.First, when i upgrade to 4.0.2.A.0.42 it's say failed and my phone cannot turn on for a moment..but after a while, i can turn on again and my phone already upgrade to 4.0.2.A.0.42.I found the problem with this new upgrade, my sd card full size when before just have half full..my wifi have trouble connection too...after that i try software from gwhispererz at first post and re-install it...but it's failed again and i dont know how to fix it...help me pls,and sorry for the long post.

Re: Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

gwhispererz — Fri, 13 Jul 2012 03:10:57 GMT

Hi Volkodlak098, see if it helps by repairing phone software with another PC/Laptop.