topic Re: Sony Ericsson defective pixel policy in Other/General

Sony Ericsson defective pixel policy

Sun, 08 Jan 2012 23:10:13 GMT

Hello,

I've spotted a defective pixel (bright white very small dot) on my 2 weeks old Xperia Ray. I've searched for Sony Ericsson's defective pixel policy on smartphones but couldn't find any info on it. So, this is my first question, what is SE policy on defective pixels?

The second question is, are there any ways of fixing this without changing the phone? Is this considered a stuck or a dead pixel?

Thank you!

Re: Sony Ericsson defective pixel policy

Dr_Chris — Sun, 08 Jan 2012 23:14:52 GMT

Up to 2 defective pixels is considered acceptable and therefore not covered by the warranty.

Re: Sony Ericsson defective pixel policy

Markus1 — Mon, 09 Jan 2012 14:29:18 GMT

The warranty terms does not necessarily look the same on all markets and the part about broken pixels are one thing that can differ. Give the local support team a call and ask them about this.

They will know what goes for your market and your phone.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

Re: Sony Ericsson defective pixel policy

Dr_Chris — Mon, 09 Jan 2012 14:42:49 GMT

Yeah sorry, should of mentioned that this is what is stated in the warranty for my W995 (generic/uncustomised version) bought in the UK.

Re: Sony Ericsson defective pixel policy

Mon, 09 Jan 2012 22:33:29 GMT

Thank you both for your answers.

I was expecting to be directed towards the local support team. To be quite frank with you, the local support here in Romania is really bad. Had some troubles with my previous phone, an Xperia x10 Mini, and was very disappointed with the local support. I also contacted them two months ago, asking them for support on finding a local Sony Ericsson dealer were I could test the new models and again was very disappointed. This is why I preferred to use the forum this time.

But I will follow your advice, write to them, and maybe even post their answer here, original and translation.

From what I've read, there is an International ISO standard for LCD screen pixel faults. If Sony Ericsson considers two defective pixels as acceptable on their screens, that would make the screens Class 2.

So, does anyone know what Class is the Sony Ericsson display used on the Xperia Ray according to the international ISO standard?

http://en.wikipedia.org/wiki/ISO_9241#ISO-9241-302.2C_303.2C_305.2C_307:2008_pixel_defects

Re: Sony Ericsson defective pixel policy

Markus1 — Tue, 10 Jan 2012 08:37:00 GMT

Ah, Romania.

I checked the warranty information on the Romanian website and this is what goes for your phone:

"There may be tiny bright or dark dots on the

display. These are called defective pixels and occur when

individual dots have malfunctioned and can not be adjusted. Two

defective pixels are deemed acceptable."

Romanian:

http://dl-www.sonyericsson.com/cws/download/1/653/861/1251381329/LegalAndWarranty_1224-0461_2_RO_24.pdf

English:

http://dl-www.sonyericsson.com/cws/download/1/655/094/1251813505/LegalAndWarranty_1222-9269_2_en_24.pdf

Re: Sony Ericsson defective pixel policy

Tue, 10 Jan 2012 11:59:33 GMT

"Ah, Romania." says a lot.

Thank you for the info. Things are clear now.

Acording to the document above the Sony Ericsson displays are Class 2 (international ISO standard).

Re: Sony Ericsson defective pixel policy

Markus1 — Tue, 10 Jan 2012 12:16:00 GMT

Hehe, I did not mean it like that.

It was more like "aha, now I know your country!".

Re: Sony Ericsson defective pixel policy

Tue, 10 Jan 2012 23:46:05 GMT

I know you didn't, but it was funny in the context.

Re: Sony Ericsson defective pixel policy

Fri, 20 Jan 2012 01:41:39 GMT

Well, as you know, I've wrote to the local support team exactly 10 days ago. Still waiting for an answer. I've also wrote them again today, few minutes ago. Of course I already know the answer, but I just want to show you guys that I wasn't complaining about them for no reason.

Re: Sony Ericsson defective pixel policy

Tue, 31 Jan 2012 20:33:55 GMT

I have finally received an answer to my e-mail, 21 days later. I think it deserves a new thread.