topic Re: My Xperia x10 will not let me sign into my Googlemail account - help in Other/General

My Xperia x10 will not let me sign into my Googlemail account - help

Sat, 28 Jan 2012 11:15:56 GMT

I can access my ordinary email from my home server broadband, I can access Facebook that uses my Googlemail email account but every time I try to sign into my account on my phone it says there is not enough internet and to contact customer support. I have taken my phone to the shop and they could not get it to work, I have contacted Orange and they could nt help. Can anyone here help me please?

Re: My Xperia x10 will not let me sign into my Googlemail account - help

uliwooly-wooly — Sat, 28 Jan 2012 11:26:19 GMT

go to

settings -> privacy -> settings reset and try again

on your browser try to go to time.gov does it work?

Don't forget to mark the Correct Answers & Helpful Answers

Re: My Xperia x10 will not let me sign into my Googlemail account - help

gwhispererz — Sat, 28 Jan 2012 12:02:50 GMT

- Thread moved to the correct community -

Re: My Xperia x10 will not let me sign into my Googlemail account - help

Sun, 29 Jan 2012 10:25:36 GMT

Many thanks for your suggestion. I have tried to reset but did not work and I also went to time.gov and managed to get up just one page with a turquoise background so I am ssuming that the test works but I still cannot connect. If I can get into my Facebook account that uses googlemail could that be a way in or the other thing I thought was to put all the email settings for my Googlemail account through the sam way I input my ordinary email account rather than go through the Google sign in, Any thughts?

Re: My Xperia x10 will not let me sign into my Googlemail account - help

Sun, 29 Jan 2012 10:28:28 GMT

Hello, Many thanks for your response and I should like to check out what you say but I am a quick learning novice who does not know how to check the thread. Would you be more specific please.

Re: My Xperia x10 will not let me sign into my Googlemail account - help

uliwooly-wooly — Sun, 29 Jan 2012 10:29:05 GMT

you were supposed to get a whole map w/ different time zones, so it seems that it is your internet connection that its acting up.

go to settings -> sony ericsson -> internet settings -> Ok

and go to

speedtest.net

Don't forget to mark the Correct Answers & Helpful Answers

Re: My Xperia x10 will not let me sign into my Googlemail account - help

uliwooly-wooly — Sun, 29 Jan 2012 10:31:03 GMT

on the homescreen of this website on the left side

you should click under 2010 -> then under Xperia X10 -> then create a thread (for future threads)

Don't forget to mark the Correct Answers & Helpful Answers

Re: My Xperia x10 will not let me sign into my Googlemail account - help

gwhispererz — Sun, 29 Jan 2012 10:33:05 GMT

Uli has answered the question.

Re: My Xperia x10 will not let me sign into my Googlemail account - help

Sun, 29 Jan 2012 11:09:29 GMT

Sorry user problems, I have now got this page up with all the time zones What do I do now?

Re: My Xperia x10 will not let me sign into my Googlemail account - help

Sun, 29 Jan 2012 11:16:43 GMT

When I go to the Speedtest.net it keeps pushing back to the Google setup page.

Re: My Xperia x10 will not let me sign into my Googlemail account - help

uliwooly-wooly — Sun, 29 Jan 2012 11:16:49 GMT

that was to test your internet connection, try

speedtest.net and check your 3G connection

btw on your phone, on the notification bar, do you see a 3G or H?

on your browser go to mail.google.com can you log in there?

Don't forget to mark the Correct Answers & Helpful Answers

Re: My Xperia x10 will not let me sign into my Googlemail account - help

uliwooly-wooly — Sun, 29 Jan 2012 11:18:42 GMT

what do you mean google set up page? can you take a picture of that?

Re: My Xperia x10 will not let me sign into my Googlemail account - help

gwhispererz — Sun, 29 Jan 2012 11:20:25 GMT

My guess is you have not set up GMail account in your phone, suggest proceed to login.

Re: My Xperia x10 will not let me sign into my Googlemail account - help

Sun, 29 Jan 2012 12:27:41 GMT

Sorry I mean Google log in page. it says

Setting up your E10i with choices

Don't have a Google Account - create

Already have a Google account - Sign in

I choose the later as I have an account enter my email address and password

your phone needs time......

Can't establish a reliable data connection to the server

This could be a temporary problem or your phone may not be provisioned for data services. If it continues, call Customer Care.

What I don't understand about all this is how come my data stream is good enough to use my Facebook internet and other email connections OK but I have this problem with Google

Re: My Xperia x10 will not let me sign into my Googlemail account - help

Sun, 29 Jan 2012 12:29:10 GMT

Sorry I mean the Google sign in page.

Re: My Xperia x10 will not let me sign into my Googlemail account - help

uliwooly-wooly — Sun, 29 Jan 2012 12:32:10 GMT

run the Backup & restore app then use Update Service to repair your phone

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

Don't forget to mark the Correct Answers & Helpful Answers

Re: My Xperia x10 will not let me sign into my Googlemail account - help

Sun, 29 Jan 2012 14:41:28 GMT

Fantastic it worked, many many thanks to you and I have learnt a lot about my phone along the way.