topic Re: Can no longer make calls or access my contacts on my Xperia ST27i in Other/General

Can no longer make calls or access my contacts on my Xperia ST27i

cheeky1 — Fri, 09 May 2014 09:13:03 GMT

All of a sudden, my phone will not let me open my contacts list or make any phone calls.

When I select the phone icon, it comes up with the error message

'Sorry! The application Contacts (process com.sonyericsson.android.socialphonebook)

has stopped unexpectedly. Please try again'

I don't know why this is all of a sudden happening. I've tried restarting and that did nothing. I don't want to restore factory settings and wipe my phone unless someone can guarantee this will fix my phone Can anyone help out?

Re: Can no longer make calls or access my contacts on my Xperia ST27i

ZeMiumiu — Sat, 10 May 2014 02:53:00 GMT

I'm facing the same problem too! It's difficult for me now to check missed calls, or even make a call to another number.

Re: Can no longer make calls or access my contacts on my Xperia ST27i

leoyan — Sat, 10 May 2014 08:02:09 GMT

same problem here.....

Re: Can no longer make calls or access my contacts on my Xperia ST27i

cheeky1 — Sat, 10 May 2014 14:48:34 GMT

Exactly. For me to check/clear missed calls or to make phonecalls, I have to turn my phone onto Safe Mode

Re: Can no longer make calls or access my contacts on my Xperia ST27i

dgraham — Sun, 11 May 2014 13:20:59 GMT

same problem.Sony,whats the solution?

Re: Can no longer make calls or access my contacts on my Xperia ST27i

Annari — Mon, 12 May 2014 13:32:15 GMT

Same problem. I have even removed my battery and put it back again, but that made no difference.

Come on Sony!

Re: Can no longer make calls or access my contacts on my Xperia ST27i

Rickard — Tue, 13 May 2014 15:19:28 GMT

We have identified this issue on some units and the source of issue resides in a Google Play Services update (4.4.49). Google has been contacted about this and have confirmed a fix for Google Play Services version 4.4.50 or higher. In the mean time you can either remove any accounts that depend on Google Play Services like, Facebook, Viber, Skype etc. You can also choose to uninstall the latest Google Play Services update but then losing access to some Google applications.

Re: Can no longer make calls or access my contacts on my Xperia ST27i

leoyan — Thu, 15 May 2014 07:28:39 GMT

I had uninstall the google play services and the problem is solved.So can i know when i can get the newest google play services. thx

Spoiler

Re: Can no longer make calls or access my contacts on my Xperia ST27i

Rickard — Thu, 15 May 2014 10:03:54 GMT

I'm afraid i can't see when the next version of Google Play Services will be released.

Re: Can no longer make calls or access my contacts on my Xperia ST27i

cheeky1 — Thu, 15 May 2014 11:34:56 GMT

Thank you! I can now access my contacts and make phone calls again!