topic Re: Stops at Logo Screen in Other/General

Stops at Logo Screen

ShanaHerina — Mon, 03 Mar 2014 02:35:02 GMT

I'm using the internet when my phone suddenly restarted. But it was stuck on Sony and Xperia Logo. Since then, my phone won't open. Please Help. What should I do and what causes this problem?

Re: Stops at Logo Screen

Uliwooly — Mon, 03 Mar 2014 02:44:56 GMT

Charge your phone for 30min then repair it with SUS

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Stops at Logo Screen

ShanaHerina — Mon, 03 Mar 2014 05:34:59 GMT

Thank you! I'll try to do the following solutions.

Re: Stops at Logo Screen

Uliwooly — Mon, 03 Mar 2014 19:30:20 GMT

Keep us updated

Re: Stops at Logo Screen

ajinkya_purohit — Fri, 14 Mar 2014 20:27:02 GMT

I am having the same. However while updating SUS, my cell doesn't get connected to the PC. what should be the next step?

Re: Stops at Logo Screen

_alexdon_ — Sat, 15 Mar 2014 00:17:22 GMT

Force shutdown(power button+vol up until the phone vibrates).Retry the process via sony update service:

http://www.sonymobile.com/gb/tools/update-service/

Re: Stops at Logo Screen

ot — Sat, 22 Mar 2014 20:15:44 GMT

same here and i dont know what to do .....when i connect it with pc companion the mobile doesnt open and i can't proceed ...... is there anything else i can do ?

Re: Stops at Logo Screen

_alexdon_ — Sat, 22 Mar 2014 20:16:25 GMT

Yes,use sony update service:

http://www.sonymobile.com/gb/tools/update-service/

Re: Stops at Logo Screen

ot — Sat, 22 Mar 2014 20:39:24 GMT

it may be a sily question but why i cant find my phone on the available phones at the sonu update service ? plus i 've seen that it doesnt have all sony mobile phones .....am i wrong ?

Re: Stops at Logo Screen

_alexdon_ — Sat, 22 Mar 2014 20:44:12 GMT

No,you are right.I should have said that you need to run it in compatibility mode with windows 7.

Re: Stops at Logo Screen

ot — Sat, 22 Mar 2014 20:53:21 GMT

thank you ...if i have any othe question i will ask you here .....moreover i will tell you the results so other people will be helped too

Re: Stops at Logo Screen

_alexdon_ — Sat, 22 Mar 2014 20:54:44 GMT

Sure,good luck.

Re: Stops at Logo Screen

ot — Sun, 23 Mar 2014 09:20:13 GMT

everything went great now my mobile works again ..... i'd like to ask one more question ....is there anything that i can do to help it improve its performance .....i mean it laggs a lot and i didnt even dowloaded anything !!! thank you a lot again

Re: Stops at Logo Screen

_alexdon_ — Sun, 23 Mar 2014 09:22:51 GMT

You just need to wait some more after the repair,it will stabilise after some days.Also,do not forget to restart the phone regularly to refresh RAM memory.

You are welcome.