topic Re: MyXperia - no email confirmation in Other/General

MyXperia - no email confirmation

ragnar — Sat, 15 Mar 2014 20:06:42 GMT

Hi everyone.

I cannot get myXperia to work. I activated it in my phone ("my Xperia ist aktiviert."), but it doesn't show when I login to myxperia.sonymobile.com. I use the same Google account on phone and website. I have had a look at the support information on the website and noticed that I have never received the confirmation email that should have been sent to my Gmail account.

What could have gone wrong? Thanks for any hints.

- ragnar

Re: MyXperia - no email confirmation

_alexdon_ — Sat, 15 Mar 2014 20:12:30 GMT

Did you have the app preinstalled or you have installed it?

Re: MyXperia - no email confirmation

ragnar — Sun, 23 Mar 2014 14:16:29 GMT

Sorry, I saw your reply only now.
I am not entirely but if I remember correctly, it was preinstalled.

Re: MyXperia - no email confirmation

_alexdon_ — Sun, 23 Mar 2014 14:18:43 GMT

Well,contact xperia care about this:

http://www.sonymobile.com/global-en/support/contact-us/

Re: MyXperia - no email confirmation

ragnar — Mon, 24 Mar 2014 10:34:50 GMT

Thanks a lot!

I was actually looking for a way to contact some kind of support service when I found this forum. 🙂

Issue could be solved and was rather simple in the end. The account I used to login on the website ended @gmail.com (automatically) while my Google account on the phone was @googlemail.com. There was no way to change the first one but the latter one I could change by deleting it from the phone and adding it again, explicitly providing the @gmail.com domain.

Re: MyXperia - no email confirmation

_alexdon_ — Mon, 24 Mar 2014 14:55:11 GMT

Ok,great.