topic Re: dust under the screen in Other/General

dust under the screen

0Help — Tue, 18 Feb 2014 15:24:43 GMT

Dear Sony-Support!

I bought the Xperia SP for two months (January). I like this phone very much and i haven't any problems but I have some dust under the screen yet. It bothers me a lot.

Now, there is my question. How can i remove the dust? If it is impossible to remove the dust by myself, is it a warranty case?

I would appreciate a response.

Sincerely yours

Re: dust under the screen

Uliwooly — Tue, 18 Feb 2014 15:32:46 GMT

Contact your local Sony

http://www.sonymobile.com/global-en/support/contact-us/

Re: dust under the screen

0Help — Tue, 18 Feb 2014 15:38:56 GMT

Ok i will try it

Thank you for your quick response

Re: dust under the screen

Uliwooly — Tue, 18 Feb 2014 16:22:22 GMT

let us know how it goes

Re: dust under the screen

0Help — Sat, 22 Feb 2014 15:51:52 GMT

So, yesterday i got the e-mail from the Sony Support.

They said i should ask my merchant or i should sent my phone to the sony repair center.

In the first step i will ask my merchant. I let you know.

Re: dust under the screen

saeedmohd — Sun, 23 Feb 2014 04:05:39 GMT

u should visit sony care center

Re: dust under the screen

ferozklm — Sun, 23 Feb 2014 15:00:54 GMT

I had the same problem and contacted local sony care center; they tried but they couldn't remove the dust completely. Advised me for display replacement and which can be done under warrenty but will take more than one week to get it repaired. But I am not interested for a display replacement for a small issue since my display is working fine without any other issues. But if I change my mind I wouldn't get the warrenty as it will expire within 2 months. Any advice is highly appreciated.

Re: dust under the screen

0Help — Thu, 27 Feb 2014 18:11:05 GMT

Tanks for your replay. Will you recommend me the display replacement or the dust removement? Was the phone after the dust removement better or worse?