topic Re: Xperia S usb connectivity problems in Other/General

Xperia S usb connectivity problems

mode_lap — Mon, 20 Jan 2014 16:39:21 GMT

I have some issues with the connectivity of USB, the computer recognizes the phone and PC Companion also, the file manager and transfer works correctly, but the problem is when I try to use the "back up and restore" or when I try to connect the phone and PC using wifi, in the step of connect the USB, or when try to use my phone like modem with usb connectivity. Always PC companion freeze and no response and I can't open the "my pc" window, its freeze and no response also, But unfreezes immediately when I unplug the USB cable. I had tried on 3 pc different and the problem is the same, using windows 7. My phone is updated with Android 4.1.2 and build number 6.2.B.1.96

Re: Xperia S usb connecticity problems

Uliwooly — Mon, 20 Jan 2014 16:46:05 GMT

That's odd, I think is the PC(s)

Re: Xperia S usb connectivity problems

mode_lap — Mon, 20 Jan 2014 16:55:45 GMT

Odd is that the problem is with 3 PCs different, I think that is improbable that the problem is the PCs

Re: Xperia S usb connectivity problems

_alexdon_ — Mon, 20 Jan 2014 16:57:22 GMT

Is the backup you are trying to make large?Because that is the time when PC companion uses to freeze.

Re: Xperia S usb connectivity problems

alex_ncfc — Mon, 20 Jan 2014 21:30:12 GMT

I also have this same INFURIATING problem with PC Companion and it's been driving me up the wall for months - you try and do a backup, and I mean everything (comes to about 5GB of data) and it takes long enough to PREPARE the data - then when it's actually backing up, the progress bar gets about 3/4 of the way along and then the PCC window just goes black, and says "Not responding" - I can't perform a backup of my phone also. I've tried leaving it on this screen for hours, but I know that nothing is happening, because none of the data read/write stats in Task Manager are moving.

I've tried doing a backup with the basic things, like contacts, messages etc, whilst leaving heavy things like photos, music and videos unticked - it says it needs about 200KB to backup this data. But that fails too!

The Backup app on the phone also is useless.

Sorry to kind of hijack your thread but I just wanted you to know you are not alone in this problem. It seems whatever size of the backup you want to make, PCC will fail.

Re: Xperia S usb connectivity problems

_alexdon_ — Mon, 20 Jan 2014 21:33:35 GMT

I suggest you try and backup small packs of data(contacts,messages) with myphone explorer.

Re: Xperia S usb connectivity problems

alex_ncfc — Tue, 21 Jan 2014 11:57:30 GMT

Thanks - I already use MPE.

But what can I use to backup all my photos, videos and music. If I get a new phone, I have no easy way to transfer it all if the backup tool isn't working.

I don't understand why it freezes up so bad. It needs addressing by Sony, surely. It's clearly a bug in the program.

Re: Xperia S usb connectivity problems

_alexdon_ — Tue, 21 Jan 2014 12:18:25 GMT

http://www.sonymobile.com/global-en/support/contact-us/

Report the issue to sony.About the other files,I always advice people to copy the files directly to their PC or external hard or where are they backing up.

Adding music (or any file) via USB cable stops randomly and driving me NUTS

alex_ncfc — Mon, 27 Jan 2014 15:12:25 GMT

Seriously, I have had more problems with this phone than any other - ever.

Basically I want to copy music to my phone via USB cable. Now I don't remember this ever being a problem before but it has got to be the buggiest procedure ever and I was wondering if anybody else has these problems.

I plug my phone in and then Windows Explorer pops up with the Xperia S explorer window, showing the free space etc (that part takes long enough) I then go into the folder and it seems to take forever for the file system on the phone to come up on the screen (it kind of comes up gradually, but you have to wait until it's all done or Windows gets fussy and tells you the device is busy)

Now, I copy some music folders from "My Music" and paste them into the "Music" folder on the phone. The progress bar comes up in Windows and starts to move but the copy process is always VERY SLOW - and then, it will eventually just stop. Bang. No further action. It doesn't stop after any specific time, it is just totally random. I then have to phyiscally unplug the phone because cancelling the copy dialog box does nothing until I do so. I then have to reconnect the phone and go through the procedure again, and have it fail again and so on.

I am guessing part of this is down to the MTP file transfer method, which I absolutely despise, but even so, I am sure this never used to be a problem.

What the **bleep** is wrong with this phone? This problem links in to another problem I have where I can't back up the phone using PCC - it will just stop responding.

How can I be convinced that my next phone will be a Sony (been loyal since 2006) when you can't even simply and quickly copy music to my device??

Re: Adding music (or any file) via USB cable stops randomly and driving me NUTS

alex_ncfc — Fri, 31 Jan 2014 18:17:13 GMT

OK this is now driving me nuts....does anybody have any ideas on how to fix this? I've emailed Sony support and received nothing but a stock general answer of "try a repair" or "turn off your anti virus"

I have been trying to MOVE many pictures from my phone to my PC - but half the time the progress bar will stop half way and just sit there, meaning I have to unplug.
EVEN IF IT DOES work, despite me MOVING (not copying) the images from my phone to the PC in Windows Explorer, the images stay on my phone!! This never used to happen and is driving me mad.
Lastly, backup and restore in PCC - I have now tried on my Windows 8 laptop and my Windows 7 PC - and both times this is the result:

Clicking anywhere on the Window then just says it's not responding and asks me to wait or close. If I wait, nothing happens for hours. Then eventually I will get a screen saying the backup failed. The progress bar whilst backing up goes fine up until the last 10% or so, when it just freezes up.

For this to happen on one PC may be excused, to happen on both means something is up with the software.

How do I remove and re-install the drivers for my phone? Am I right in thinking it has no drivers because it is MTP?

It is MTP causing these issues. It's ridiculous that I can't perform copy/move/backups on my phone without these major issues.

It would be nice to hear from Sony on this matter which is incredibly frustrating!!!

Re: Adding music (or any file) via USB cable stops randomly and driving me NUTS

Sonesh — Wed, 05 Feb 2014 23:51:20 GMT

I am trying to connect my Xperia arc S with my pc (Win 8). It is not detected at all. My phone is able to charge through the cable but I am not able to detect it to transfer my data from phone to pc or vice versa. Please help

Re: Adding music (or any file) via USB cable stops randomly and driving me NUTS

Sam — Thu, 06 Feb 2014 00:24:57 GMT

@Sonesh - Are you running Windows 8.0 or 8.1 and do you have USB 2.0 or 3.0 ports on your PC?

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Re: Adding music (or any file) via USB cable stops randomly and driving me NUTS

alex_ncfc — Sat, 15 Mar 2014 14:10:01 GMT

Why has there been no response to my problem with backups?

I try and do a backup in PC Companion - it spends ages "preparing" my selected backup items before telling me the size of the backup and giving me a choice of what I want to call it.

The backup progress bar then moves (VERY slowly) before eventually the screen goes blank and the process stops responding, as shown in my post 2 posts back in this very thread.

I have been getting fed up to the back teeth contacting Sony over this issue and not one Sony contact has bothered to respond with anything useful either on here or by e-mail support. I need to backup my phone now for when my upgrade date comes.

PLEASE do not tell me to do a factory reset. I have tried this again and again and the problem persists in PC Companion.

I just want to be able to do a backup of my phone, something that was never a problem back on my old X10.

I have tried it on 3 different PCs, a Windows 7 machine, I have tried it on Windows 8, I have tried it on 32-bit installations, 64-bit installations, **bleep**, I have even tried a Windows XP installation!! It is the same result. The backup program in PCC looks like it is doing something, although takes forever to do it, then eventually the app stops responding. I am very knowledgable when it comes to PCs and software problems etc but this has me stumped and it would be nice if somebody from Sony could actually be bothered to give me some support?

Re: Adding music (or any file) via USB cable stops randomly and driving me NUTS

vams27 — Wed, 06 Jun 2018 18:17:25 GMT

Aren't we having no sense in checking cable connection between pc and mobile... In every post sony is addressing these issues first and then the OS ... They r not addressing the primary problem which are used to be the hot talks in a public forum... Their escaping tendencied talks r revealed by their customer replies... I m very much frustrated in using sony. Xperia slt26ii