topic Re: Sony Xperia u - usb connector not recognised on laptop windows 8 in Other/General

Sony Xperia u - usb connector not recognised on laptop windows 8

SKHussain — Thu, 10 Oct 2013 18:16:56 GMT

hello,

My phone connector is connected to my laptop and my laptop doesn't recognise my phone but on my phone is says its charging.

why is laptop not recognising my phone it use to recognise it before but it doesn't now.!!!!

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

_alexdon_ — Thu, 10 Oct 2013 23:16:11 GMT

Somebody in Xperia U section said it is hardware issue.You can take your phone to a service for further investigation.

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

Sam — Mon, 14 Oct 2013 03:25:19 GMT

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

YourMumsBox — Tue, 13 May 2014 22:37:26 GMT

Have you got a similar fix for Mac? Have the same problem, on a brand new Mac, runnning Maverick, with all the latest software on phone and Mac.

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

Sam — Wed, 14 May 2014 00:42:12 GMT

There are a number of things you can check on a MAC:

http://kb.sandisk.com/app/answers/detail/a_id/60/~/troubleshooting-a-usb-device-on-a-mac

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

whitechar — Sat, 12 Dec 2015 13:54:27 GMT

done this and I can see anything that in the device manager..

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

SharathP — Tue, 09 May 2017 06:59:48 GMT

I followed above steps.. but after re-installing the device.. it still shows as unkown device and not able to view in my computer.. getting same message USB device not found.

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

MarlonUk1 — Tue, 09 May 2017 12:23:25 GMT

@SharathP: have you tried to install Flashtool program>?

Re: Sony Xperia u - usb connector not recognised on laptop windows 8

SharathP — Wed, 10 May 2017 08:44:33 GMT

@nolramlb - Thanks for response, No I have not installed any new program.