topic power interruption during software update in Other/General

power interruption during software update

delfgaet — Sat, 14 Sep 2013 20:46:36 GMT

during an xperia E software update using usb cable / pc companion, there has very unfortunately been a power interruption.

the phone system is, therefore, currently no more able to boot.

obviously the phone is not recognized by the pc and the system is stucked on the welcome screen.

of course I tried to turn off - on, remove - replace battery, nothing works.

is there any self made recovery mode or the only thing to do is to send it to the service center?

thank you.

Re: power interruption during software update

Alexander1 — Tue, 17 Sep 2013 15:18:43 GMT

You can try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

First of all your phone shall be completely turned off when you do this so take out the battery for a while and then put it back again without starting the phone.

In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link 'repair phone' and then follow the on-screen instruction in the program.

If this doesn't help I suggest that you have the phone examined by a service center. Please contact your local support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: power interruption during software update

delfgaet — Sat, 21 Sep 2013 06:53:08 GMT

Thanks for your precious help, Alex !