topic Re: Failed update. Won't boot in Other/General

Failed update. Won't boot

Marlis1 — Sun, 28 Jul 2013 06:22:02 GMT

I just got a replacement for my xperia play, brand new (Not rooted) So it keeps telling me an update is available, so I tried to update it.

Phone was fully charged before I attemp to update!!!

Sony Companion failed the update, so I tried again. Failed multiple times (10+)

Now not only does my phone not work, I can't update it or even use the update service.

Everytime I tried to start up, it shows the sony ericsson screen, then a triangle with an "!" inside with a phone lying beside it. After that it just shuts off.

I can't turn the phone on while it is plugged into the computer.

Re: Failed update. Won't boot

Uliwooly — Sun, 28 Jul 2013 06:28:43 GMT

connect it to the wall charger for 30min then turn it off and use SUS to repair it

Re: Failed update. Won't boot

Uliwooly — Sun, 28 Jul 2013 06:31:13 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: Failed update. Won't boot

Marlis1 — Sun, 28 Jul 2013 06:41:24 GMT

What does the triangle with an "!" inside with a phone lying beside it mean anyway?

I'm charging the phone right now, but still can't turn on.

Re: Failed update. Won't boot

Uliwooly — Sun, 28 Jul 2013 06:44:10 GMT

soft brick, don't worry SUS will repair your phone

Re: Failed update. Won't boot

Marlis1 — Sun, 28 Jul 2013 07:21:31 GMT

No luck, charging the phone for 30 min made no difference when I used SUS to repair it.

The phone looks like it is not even accepting any data.

The data was all downloaded already, so everytime it gets to the installing software section, it just skips to the "The installation failed" screen.

Re: Failed update. Won't boot

Uliwooly — Sun, 28 Jul 2013 07:23:55 GMT

the phone was off? are you certain that you haven't unlocked the bootloader? disable your firewall and antivirus and try again

Re: Failed update. Won't boot

Marlis1 — Sun, 28 Jul 2013 07:35:46 GMT

Phone was off.

The phone is an unlocked phone.

I tried with firewall and antivirus off again and still does not work.

Re: Failed update. Won't boot

Uliwooly — Sun, 28 Jul 2013 07:50:32 GMT

what do you mean by unlocked

Re: Failed update. Won't boot

Marlis1 — Sun, 28 Jul 2013 11:37:16 GMT

It is not contracted to any company.

Re: Failed update. Won't boot

Uliwooly — Sun, 28 Jul 2013 17:50:11 GMT

ok, I meant the bootloader not SIM lock

Re: Failed update. Won't boot

Marlis1 — Mon, 29 Jul 2013 02:41:33 GMT

Nothing is done to it except being unlocked. I bought it brand new from a trusted ebay store. Nothing about he bootloader was mention to be modified.

Re: Failed update. Won't boot

Uliwooly — Mon, 29 Jul 2013 05:59:38 GMT

perhaps you should return the phone