topic Re: strange led acro s in Other/General

strange led acro s

nonojojo7707 — Tue, 10 Sep 2013 22:59:13 GMT

Please help me

I used my mobile under sea to capture pic and video and after I finished the didn't respond to charger and always give me yellow led and icant open the phone

how can I fix

Re: strange led acro s

Uliwooly — Tue, 10 Sep 2013 23:01:11 GMT

You have to check the water damage indicators, in the Xperia Z are inside each flap, I'm not sure about this phone, this indicators are white rectangle, if they get in contact with water they will turn pink or red.

Don't forget to give Kudos

Re: strange led acro s

nonojojo7707 — Tue, 10 Sep 2013 23:31:12 GMT

That's exactly what happen with my phone , the led get red and pink , so what do you mean by (each flap) I can not reach the mean of it

thanks for your concern but please tell me if the phone can be fixed

Re: strange led acro s

Uliwooly — Tue, 10 Sep 2013 23:35:21 GMT

flaps is what cover the usb port, SIM/SD cards, 3.5mm jack. Your phone got wet, what you have to do now is

1) open all the flaps and remove the SD and SIM cards

2) place your phone on a bowl of rice

3) let it dry out for 1 or 2 days

Warranty doesn't cover this, unless there's something wrong with the flaps/water seals. you could take it to a Sony repair center and request a vacuum test.

Don't forget to give Kudos

Re: strange led acro s

nonojojo7707 — Tue, 10 Sep 2013 23:54:20 GMT

i get this problem one week ago and i left the phone two day trying to open it with out any response and after that one of my freinds told me about the rice and i accept his advise and left my phone in the rice for 12 hours without removing my sim or memory card and the phone get started for the first time but with errors such as can not apply charge so after that i put the phone (was switched on) again in the rice wihle i charging it for another 6 hours and also witout removing the sim or memory car .

and after that the phone didnt respond to any thing even to get open

any way after your advise i removed the sim any the memory and put the phone again in rice and i will tell you what happen after

but do you think it will work after all this?

thank you very much

Re: strange led acro s

Uliwooly — Wed, 11 Sep 2013 03:41:10 GMT

Check this out, its a similar situation

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Warranty-Issue-with-Sony-Xperia-Z/td-p/367526/page/2

Sam

Sony Xperia Support

Posts: 4,572

Registered: ‎2011-04-10

Re: Warranty Issue with Sony Xperia Z‏

3 hours ago

Please be aware that the notification about the flap is not tied to any sensor for the flaps themselves and if select a certain option when this displays the message will not display again. The vacuum test Uliwooly has mentioned is a way for the repair agent to test if there is any fault with the seals or tabs that could have made the handset more susceptible to damage, if it has passed this test then the only way for water to get in would be for one of the tabs to not be closed correctly when it was exposed to water.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: strange led acro s

nonojojo7707 — Thu, 12 Sep 2013 23:42:56 GMT

Dear sir ,

first : I am sure 100 % I was closing the phone flaps correctly .

Second : I left my phone in blow of rice as you told me and I have just tried it now but unfortunately it doesn't work properly

I got a new message from the phone (the phone will shutdown due to high temperature)

and the phone shut down

any advise for this message ?

Re: strange led acro s

Sam — Thu, 12 Sep 2013 23:57:36 GMT

It sounds like there is some severe internal damage if the handset is overheating like that. I can only advise that you cease using/charing the handset and contact your local Xperia Care team so that they may assist you in getting the handset assessed by an authorised repair agent.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: strange led acro s

nonojojo7707 — Fri, 13 Sep 2013 00:02:25 GMT

I am going to the agency tomorrow

thanks and ill till you what they do after

Re: strange led acro s

nonojojo7707 — Fri, 13 Sep 2013 06:33:57 GMT

Good morning sir ,

I waked up today and try my phone and I found that it works alright perfect except the over high temperature

I got battery widget on the phone , it gives me really high temperature reach 65 c , before my problem the maxi temp I reach was 46 c , then it shut down . So your advice works successful but I just need another advise for my current error .

Thank you very much

Re: strange led acro s

nonojojo7707 — Sat, 14 Sep 2013 22:57:50 GMT

Dear sir ,

I went today to the agency in my city Cairo - EGYPT , they told me the same you told me in the ref. answer .
Now my phone is working perfect without any error at all . but the led is always green.

They told me my phone could close any time in the future and even if they will try to fix or clean it the phone may stop working and need new board or battery and I will have to pay 70% from its value

My warranty still working and I am really so sad for this bad service from my lovely company . I used to get Sony mobiles for 10 years ago . I wish I will not change my opinion about the company

If you please try to make any exception for me by emailing the company in Cairo

thanks for your care