topic Re: Sony Xperia Neo camera app crashes in Other/General

Sony Xperia Neo camera app crashes

Gilgamesh — Sat, 07 Sep 2013 12:21:09 GMT

Hi,
I have a software problem with the camera app in my Sony Ericsson Xperia Neo (MT15) Phone.
It's definately a software problem, because the camera works when some other application uses it (e.g. QR code reader).
I've rebooted the phone many times and there always appears an error message that says that cammera app crashed.
I've installed the latest version of PC Companion and there is no Repair option there!
When I've tried to update the OS - the update crashed too. Besides, I'm not sure that I must update the OS, because the phone is more than 2 years old and it probably will have problems to run the latest Android version.

Could you please give some advice?

Thank you!

Re: Sony Xperia Neo camera app crashes

shihstouch — Sat, 07 Sep 2013 14:38:18 GMT

Try repairing your phone using Sony Update Service.

http://www.sonymobile.com/gb/tools/update-service/

Up to date?

Make sure your device has the latest software so you can enjoy optimal performance and all of its features.

Latest available software: 4.1.B.0.587

Release started: 2012-08-16

How to find your device’s current software version:
Settings -> About phone -> Build number / version

Good to know before the update:

Android 4.0’s hardware requirements are more advanced than previous software updates, so your phone’s performance may be affected.
Our commitment to offering you the best, means that once upgraded you will not be able to revert back to an older version of Android.
To optimise your phone’s performance, some applications may have been disabled and will not be visible on your screen. A new installed application called ‘Performance Assistant’ will help you enable these apps. Please also note that some 3rd party applications may not be compatible with Android 4.0. Please visit Google Play’s marketplace to view apps that are compatible with Android 4.0 or contact the 3rd party developers directly for support.

You can download the new software by connecting your phone to a computer and use one of our computer applications.

With a cable using a computer

Download and install new software using a computer application and connect the device to your computer using a USB cable.

Re: Sony Xperia Neo camera app crashes

Gilgamesh — Sun, 08 Sep 2013 18:25:38 GMT

No, the OS is not up to date, and the try to update it failed.

All I need is to update the camera app, not the whole OS.

Is there any way to update a single application, which is part of the OS?

Re: Sony Xperia Neo camera app crashes

shihstouch — Mon, 09 Sep 2013 06:31:40 GMT

Disable inbuilt camera and try third party camera from play store...

Re: Sony Xperia Neo camera app crashes

Gilgamesh — Mon, 09 Sep 2013 06:38:08 GMT

Fortunately I did this just before your reply. The third party app works fine and now I can use the camera again!

Have a nice day!

Re: Sony Xperia Neo camera app crashes

shihstouch — Mon, 09 Sep 2013 14:12:21 GMT

Thats Great