topic Re: Sony Xperia V keeps shutting down by itself in Other/General

Sony Xperia V keeps shutting down by itself

Yui — Sat, 22 Jun 2013 07:34:25 GMT

I would like to know why my phone keeps turning off by itself?!

I got my phone in March, however recently, after updating the system on my phone, whenever I use an app, it automatically shuts down.

Sometimes, it just shuts down after the system has booted

This is extremely irritating!!

I am extremely disappointed after switching phone brands to Sony phone for the first time.

My previous phone does not face such a problem when I use my SIM card on it.

Please enlighten me on how to rectify the problem.

Re: Sony Xperia V keeps shutting down by itself

Alexander1 — Tue, 25 Jun 2013 07:48:09 GMT

Sorry to hear about your problems. First of all you can try to start your phone in safe mode. Turn off your phone. Press and hold the volume down button when the phone starting up and it will boot in safe mode. You will see "safe mode" in the left bottom corner of the display. When in safe mode none of your downloaded 3rd party apps will start. If the phone doesn't shuts down by it self in this mode it is probably caused by a 3rd party app.

If the problem persists in safe mode you can repair the phone software using the program PC Companion:

http://www.sonymobile.com/update

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Re: Sony Xperia V keeps shutting down by itself

Yui — Mon, 01 Jul 2013 14:34:45 GMT

Even in safe mode, it still shutdowns by itself.

Now the problem is even worse.

It shuts down a few seconds after I turn it on.

As mentioned above, you said it might be an application problem.

Hence, I took the chance to reset the phone to factory settings when the phone was able to function normally.

In the end, the result is the same.

It keeps turning off a few seconds after switching on.

So much talk about third party apps causing problems but it turns out it isn't.

Thanks to your defective product, I got to download and re-install my apps after this phone is fixed (that is when I'm back in Singapore at your service center).

By chance when the phone manages to load all the way, it shuts down when I unlock my phone or try to use its camera function.

Now I can't even turn on my phone!!

Thanks a lot, your product just ruined my holiday trip.

I can't even make phone calls or sms, let alone take pictures.

Even though the phone has wonderful camera capabilities, I can't even use it to take photos.

Should I had known this kind of malfunction were prone to happen, I would have brought my DSLR with me or rather, I would not have sign a recontract with M1 not to mention top up payment for a defective phone like this.

This is my first and worst experience with sony products.

As a result of your defective product, I am unable to capture memorable moments during my holiday. Thanks!!

I will be paying your service center a visit when I'm back.

I hope you guys have prepared yourselves a reasonable explanation.

Re: Sony Xperia V keeps shutting down by itself

shamartdesign_y — Mon, 05 Aug 2013 13:17:35 GMT

I have same problem that you have. It is most frustrating thing.

Re: Sony Xperia V keeps shutting down by itself

lukasgnd — Wed, 07 Aug 2013 09:33:02 GMT

I have the same problem too. All things happend to your xperia V is happening to mine too. And now it can't be switched on. With Sony brand reputations in the world I believe Sony will takes responsible to this case and give a satisfaction solution to their customers. Won't u Sony???????

Re: Sony Xperia V keeps shutting down by itself

RoarIdse — Sat, 10 Aug 2013 10:46:29 GMT

Seems to be the same problem on my device too.

After disabling the internet connection via 3G/4G it has been a lot more stable. Now it shuts down just now and then after phonecalls. If I enable the internet connection it shuts down after a few seconds, and after reboot I will have to disable the internet connection within a few seconds to avoid a new shutdown...

Wifi works fine....

Re: Sony Xperia V keeps shutting down by itself

shalu — Fri, 30 Aug 2013 09:13:18 GMT

Hello All, I have Xperia Neo V. When I press the power button to put phone in sleep mode, it reboots itself and then it keeps on doing it startup automatically and shutdown as well. Infact I don't even need to press power button, after a while phone goes in a the sleep/hibernate mode and shutsdown itself and then startup/shutdown keeps happening on it's own. However, if I run the music player and keep the volume to nil and then press the power button, it keeps working fine. But by doing so the battery gets drained very fast and there is no ring volume. Please suggest what to do? I can see that there are a lot many people facing this problem and I am sure there should be a solution to it as well. Any help extended would be appreciated.

Re: Sony Xperia V keeps shutting down by itself

sinatra — Wed, 04 Sep 2013 00:03:59 GMT

I have same problem! Tried powering up in safe mode, phone repair in PC Companion, factory reset. I have downloaded 0 3rd party apps. Phone is 2 months old! All updates complete, phone up to date and charge the phone each and every day. This is frustrating! About to give the phone back very shortly....

Re: Sony Xperia V keeps shutting down by itself

fuddylint74 — Tue, 17 Sep 2013 11:28:09 GMT

The problems with rebooting and shutting off have nothing to do with software hence you should ignore advice to use SUS and repair. The problem is hardware and specifically related to the motherboard. One possible reason is that the phones haven't been soldered properly causing them to defect and ultimately shutting of your phone. Only solution is to get Sony to replace board and hope you don't get another faulty one.

Re: Sony Xperia V keeps shutting down by itself

shato45 — Sat, 05 Oct 2013 18:12:07 GMT

Mine keeps shutting down as well. Just when I wanted to migrate from Samsung. At this rate there is no hope for Sony, very disappointing especially after spending so much money expecting a good phone.

Re: Sony Xperia V keeps shutting down by itself

elynaslina — Sat, 12 Oct 2013 18:47:31 GMT

I have this problem 2..how I had ti charge my phone so it dosent not suddenly shutdown. So disappointed with Sony! Please solve our problem immediately...tq

Re: Sony Xperia V keeps shutting down by itself

ljh — Wed, 16 Oct 2013 22:42:25 GMT

Hi Everyone,

My phone Xperia T was sent to Sony For reapair because it kept shutting down that same problem as everybody else. They said they tested my phone? not sure what test they did, so poor support. Got my phone back today, put my sim card and memory card it turned the phone on. BANG it went off again, same old problem, so it seems they now give phone testing to 3 year olds, as it couldnt have been tested. That is why APPLE WOULD GIVE YOU ANOTHER PHONE wish I had gone to apple as all my family have apple and know problems, they now laugh at me for going to Sony

Thanks very much Sony for being great support and looking after all of us who have phones just over a year old. They dont want to support you or give you any upgrades in software, so you are stuck. They just want you to upgrade again to another Sony Phone. That is not good customer service, I now want to go apple.

Re: Sony Xperia V keeps shutting down by itself

NikNikS — Thu, 24 Oct 2013 20:06:22 GMT

I seem to have a working solution:

I experienced exactly the same problems as people have described here. Phone would randomly auto shutoff (and in some cases restart). I thought it may be related to network access or file IO as the restarts seemed more often when using the phone more heavily or when in transit and moving across areas of low network/signal quality (interestingly at work where we have a very strong signal it restarted less frequently). I had reset the phone and removed and reinstalled all apps as suggested by Sony. Waste of time. Kept happening. I was reluctantly about to send the phone to Sony although with little hope of them being able to resolve it based on comments here when it struck me that the behavior was very similar to how the phone shuts down when the battery is drained. As far as I could tell my battery was good. It hadn't suffered any of the problems that people have reported elsewherewith incorrect charged status and seemed to charge and discharge linearly but figured that I would see if a new battery solved the problem. It did. I replaced the battery this time last week and no restarts at all since. Previously it would have gone 10 to 20 times per day (the ones I would know about as there were probably more when I wasn't watching).

I can't guarantee this but in my situation it worked for me.

Word of warning: I bought a replacement battery on eBay. Read the reviews carefully. The first one I bought just didn't even charge! however the second one from a different seller works an absolute treat.

Hope this helps others. I was very close to hitting it with a hammer as it was so frustrating but now I have my Xperia V back and It's great again !!

If this does prove to be the solution and others can confirm we should be pushing Sony to ship replacement batteries as a matter of course to anyone who expriences this. @Alexander and the rest of the Sony Xperia Support Staff please can you comment on whether Sony will do this.

Re: Sony Xperia V keeps shutting down by itself

shalu — Sat, 26 Oct 2013 07:07:00 GMT

No it does not help. My phone still reboots. However if I put any music application running in the background, it does not shutdown and works just fine.

I have also done software upgrade from the link and it does solve the problem either.

Service center says I need to change the motherboard. I have already got it changed once in warranty for different reason and now it is out of warranty and I do not want to spend so much money to get new motherboard again.

It is serious bad quality product. Please suggest what to do?

Regards,

Shailesh

Mob. (+91) 9818997621

Re: Sony Xperia V keeps shutting down by itself

zahoor — Tue, 05 Nov 2013 12:33:04 GMT

Dear SONY

It's frustrating that i bought your product XPERIA V. I have the same problem as explained in this forum.

Even after the SONY service center has looked into this problem the same exists.

Unable to bear the problem i have gone for factory settings still the problem exists

Please keep upto your reputation otherwise you will lose mobile market. Give us SOLUTION that works.

Re: Sony Xperia V keeps shutting down by itself

cyn — Wed, 06 Nov 2013 20:45:28 GMT

I have the same issues you all are describing. I did some sort of update shortly after getting the phone and it has been down hill from there. I have tried to reset it and everything. Only had the phone about 6 weeks! It has shut off in the middle of phone calls, when I am trying to take a picture, in the middle of texting, while online...it doesn't seem to matter what I am doing, it just does it. It literally just shut off while I was typing this, just sitting there, plugged in. I am so mad!

Re: Sony Xperia V keeps shutting down by itself

arturiu — Thu, 07 Nov 2013 22:28:01 GMT

Guys,

I have two Xperia V at home (one is mine, the other one is from my wife's), bought at different times this year and from different channels.

Mine has .145 and my wife's has .140 firmware (carrier did not made update available). They're both unlocked from any carrier.

Apart from LTE instability (sometimes I had reboots, so I disabled it) none of the two Vs have these kind of unacceptable issues.

Was I lucky ?

Don't think so...

If you allow me, there are some things you should try in order to identify the root cause. Go through each one of these steps, one by one, and move to the next if you still face the issue:

1. Do a firmware repair, using Sony's software

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Note: this is not the same as factory reset, as it will re-install the firmware

2. Test it for a few days without installing 3rd party apps (there are many badly designed apps out there)

3. Don't activate Settings - Power Management - Extended Standby Mode

4. Disable LTE, as this has proved to create phone instability (Sony should really fix this)

5. Make sure your battery is in good condition (may be damaged) - ask Sony center for a test battery, if possible

6. If after this you still have reboots, then there seems to be a hardware fault and you should send the phone for repair/replacement via Sony Center customer support.

There is also something you may try:

If you have a locked phone which has a firmware assembled by your carrier, there is the chance that something was not tested properly. If that is the case, you may want to consider installing an alternative ROM, although this may void your warranty. Have a look at these forum discussions: http://forum.xda-developers.com/xperia-t-v/v-development

Re: Sony Xperia V keeps shutting down by itself

FernandoDbw — Sun, 17 Nov 2013 03:09:58 GMT

I had the same problem like you.... First my phone shutdown every 2 or 3 days, then 1 at day, the every hour, every 20 minutes for the last i cant turn on my phone because it shut down in the starting animation. I send my phone to the servce center and they told me that was the proccesor and the memory that was giving the problem. But one intersting thing its that when i had the phone plugged to the computer or the charger it dosnt happen. My phone was on for hours whe it was pluged. Then I read that the problem was in the battery I ordered one and Right now my phone has 6 hours without any problem... I can say that its works and the mainly problem its the battery... Sorry for my bad english 😃 ... So try and coment if for someone else it works 😃

Re: Sony Xperia V keeps shutting down by itself

Snoopimaru — Fri, 22 Nov 2013 18:14:11 GMT

Somehow I think this issue is software related, could be I'm just hoping it's not more serious than that.

Re: Sony Xperia V keeps shutting down by itself

oggioffshore — Fri, 07 Mar 2014 15:22:05 GMT

So, whats going on with this issue, will Sony do anything?

Its amazing quiet from Sony.

I have 2 V`s with the same issue in our family... very disapointing that sony can deliver such a bad product, and even dont give us any support.

No more Sony`s