topic Re: Sony Xperia Sola - Touchscreen problems in Other/General

Sony Xperia Sola - Touchscreen problems

Jeffry — Mon, 22 Apr 2013 13:12:21 GMT

Hello!

I have bought a Sony Xperia Sola Smartphone half a year ago. Since a few months I am experiencing problems with its touchscreen. The phone does not detect any touch in the middle of the screen for about 1-2 cm. This does not happen always, but about 75% of the times when I unlock my screen. The phone has already been sent to Sony, but I have received it back (after 3 weeks!!) without anything being done, except a software update, which I could have done myself and which did not help anything.

I actually can't be bothered to send it once again to Sony, that the support has it for another three weeks while I can't even write any messages nor check any of my mails when I am not at home.

I have set the phone at least 5 times back to the factory settings, that did not help. I have also put another SIM Card into it, same problem. I have tried it without any Apps installed (except the pre-installed ones, obviously, as they can't be uninstalled). None of this did help, the problem still exists.

Here are two screenshots of the phone. If the problem is not obvious, I don't know.

As excpected to work Bugged. The black part in the middle is not working.

Other than that, when the problem as shown above is happening, it also happens often that the phone starts to detect touch while I am not even touching it, which means it goes into settings and presses random stuff (exactly in the black part).

Another thing is, that I have noticed (as well when the above problem exists) the Floating Touch seems to detect a ghost. The Blue-wave-background which moves when floating over the screen just keeps on moving, even if I put the phone on my desk and walk away.

The phone has two years of guarantee, I am expecting a more professional support, than one which tells me that there were NO problems found.

I hope I can get some help here.

Best Regards.

Re: Sony Xperia Sola - Touchscreen problems

Samuel1 — Tue, 23 Apr 2013 11:53:20 GMT

Well, unfortunately I don't have any other advise then to send it back to the service center again, since software repair/update didn't solve the issue.

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Tue, 23 Apr 2013 13:11:49 GMT

Yeah great. May I ask what's the point of this, other than the fact that I can't use my phone for another 3 weeks? Seems to be a great service center, if they tell me there there is No problem at the first time, after making the checks, and out of the sudden, when sending it the second time, they shall find a problem?

Well fine, if there is no other way. Phone's gonna be sent back next week, with a letter and the link to this topic.

Still I am disappointed of Sony, that's not what I was expecting of this brand.

I'll leave another reply once I got the phone back, I hope it's not gonna take three weeks again.

Thanks.

Re: Sony Xperia Sola - Touchscreen problems

tech-no-logical — Tue, 23 Apr 2013 14:24:00 GMT

you're not alone in being disappointed in sony's support. on the forum you'll only get one of three answers : 1) reinstall firmware 2) send in for repairs and 3) we don't know. same thing goes for almost all other ways of getting support (and yes, I've been through them all).

on your journey you'll probably get contradicting answers, unhelpful information, wrong information or simply no answer at all. I've seen it all.

just make sure this is your last sony product, and tell your friends. maybe they'll learn when the go bankrupt or something.

Re: Sony Xperia Sola - Touchscreen problems

ShayKaPow — Sun, 05 May 2013 21:42:56 GMT

Jeffry wrote:

Hello!

I actually can't be bothered to send it once again to Sony, that the support has it for another three weeks while I can't even write any messages nor check any of my mails when I am not at home.

Here are two screenshots of the phone. If the problem is not obvious, I don't know.

As excpected to work Bugged. The black part in the middle is not working.

The phone has two years of guarantee, I am expecting a more professional support, than one which tells me that there were NO problems found.

I hope I can get some help here.

Best Regards.

The first few batches of Sony Xperia Sola had speaker and touchscreen problems. Looks like you are one of the unlucky ones.

Best bet send it back to service center for repair. Your most likely to get a new screen or knowing Sony maybe some shoddy work where they just re-calibrate screen and then same problems comes back again. (Sony's way of saving money).

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Mon, 06 May 2013 14:29:43 GMT

@tech-no-logical:

Thank you, I will remember what you've said. For now, I will send it back hoping for a fair repair or exchange of the phone.

@ShayKaPow:

Alright. Thanks for the info.

I have sent the phone back on Friday last week, including some bunch of information about issues of the phone. Let's see what's going to happen. Waiting for my phone to come back

Re: Sony Xperia Sola - Touchscreen problems

ShayKaPow — Mon, 06 May 2013 18:01:43 GMT

Jeffry wrote:

@tech-no-logical:

Thank you, I will remember what you've said. For now, I will send it back hoping for a fair repair or exchange of the phone.

@ShayKaPow:

Alright. Thanks for the info.

I have sent the phone back on Friday last week, including some bunch of information about issues of the phone. Let's see what's going to happen. Waiting for my phone to come back

Do keep me informed on what happens to your Xperia Sola.

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Mon, 06 May 2013 18:08:34 GMT

I will, sure. As soon as I get it back or any feedback from them, I will share it here. This might take a bit of time, as it took 3 weeks last time. Gave it back on 03.05.2013.

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Thu, 23 May 2013 16:16:21 GMT

Sooo, yesterday I got my phone back! Oh wonder! THEY DID AGAIN NOTHING! What do they tell me? Same thing as last time: "Phone works fine".

Ok, so I turned it on. First touch I made: Didn't work. Just right after I turned it on it was already bugged.

I really wonder if they even turn the phone ON!?!?

So just a few minutes ago, I was in the store and showed the issue to the guy there. What does he tell me? I'll send it back again. Like, really?!?!? Third time.

All I can say on this:

SONY!!!!! WHAT ON EARTH IS GOING ON?!?!? THAT IS JUST

R I D I C U L O U S !!!!!!!!!!!!

If you keep on acting like this with your custumers, you really do not have to wonder if nobody buys a Sony product anymore.

If I get this phone back in another three weeks, and the issue happens AGAIN, I'll either want my money back, and if I won't get it back (or get a new phone), I'll throw it out of the window, then I will have at least one time fun with it.

Anyway, I have video proofs of the issues:

If there is anybody who thinks that the issue is not obvious, tell me. But there is NONE.

I mean, how can the support NOT FIND ANY PROBLEM? Just turn the damn phone on and you will see it!! No offense, but that is just complete crap to me. Last chance, the phone is not going to be sent back a fourth time. Looking forward to when it comes back. To be honest, it is already a shame that it takes more than 2 weeks to do nothing. I can do nothing on a phone in 1 second. How do they take 2 weeks for it? -.-

Oh, and don't say it's my finger that's bugged. I asked 5 different people to test it.

Last chance, else this was the last Sony product which I've bought and will ever buy, so all my family.

Regards!

Re: Sony Xperia Sola - Touchscreen problems

kayess — Thu, 30 May 2013 13:23:28 GMT

Buddy I am having similar problem. Do inform me if you get to fix it. Or I think I'm not gonna buy a sony product again ever.
I dont know if its a coincidence. But I am having the problem at the same area as yours and about the same width. Wth ?

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Thu, 30 May 2013 14:51:28 GMT

Heya, Thanks for your answer. Good to know that, I don't think that it is a coincidence, that both phones have it in the same area.

Can I ask, if you've sent it back to the support station before?

I'll post as soon as I got mine back, supposably arrives in 7-10 days from today on, according to the last two times.

Re: Sony Xperia Sola - Touchscreen problems

ameyshirke — Thu, 30 May 2013 17:13:10 GMT

Strange!!! but from last week, I am also facing the same problem... I have also given phone to service center!!!

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Fri, 31 May 2013 12:17:06 GMT

Thanks for sharing. Could you post again, when you got it back, and tell us what the service center did, and if it works? Would be great Because for me they only did a Software Update twice, which didn't help.

Re: Sony Xperia Sola - Touchscreen problems

kayess — Mon, 03 Jun 2013 07:51:01 GMT

Hey jeffery. Actually I bought a used one. So I was worried if I could claim the warranty for this or not. Though its under warranty. And I was going to give it to the service centre the next day of posting my last post here. But in the morning I noticed the touch was working fine.
I believe its related to temperature or something. That's why when they check your phone it works. I'm just assuming.

But I can confirm that I had the same problem and now its fixed. When I got the problem I know my phone was hotter than normal. I think its because of the summer season now here in India.

Also there an inbuilt test for touchscreen. dial *#*#7378423#*#* then "service tests" > "touchscreen"

This test is not that accurate than the app you are using. But Its useful when you reset the phone to factory settings and you dont have to install a new app.

Re: Sony Xperia Sola - Touchscreen problems

ameyshirke — Mon, 03 Jun 2013 16:07:05 GMT

Hey hi Jeffry, I have given my phone on 24 May 13 & yet to receive from them. I shared screenshots of service test with them showing no response of touch screen on upper portion.

I hope they will replace the screen....

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Mon, 03 Jun 2013 16:18:10 GMT

@kayess:

That's exactly as here. The touch is sometimes bugged and sometimes working fine. I don't think (at least for mine) that it is a problem of temperature, because the first time I noticed it, was in December last year, having -10°C outside. When it happened two weeks ago, the phone was laying on my desk for two hours, doing nothing. Room temperature was about 20°C. If that's too hot, I'd wonder ^^

Keep an eye on it, it might come back from time to time. Hopefully not, but if it does, yours has the same problem as mine has, randomly appearing.

@ameyshirke:

I hope so, that's what I hope(d) for mine too. I still don't have it back so far, I am expecting it to the end of this week, or the beginning of next week.

Replacing the screen seems the only reasonable fix, apart from sending a completely new phone, which would also be fine with me.

Re: Sony Xperia Sola - Touchscreen problems

kayess — Tue, 04 Jun 2013 12:35:36 GMT

Ohk. So you can say that there is something in surroundings that is causing the problem. And where they test it, the same conditions might not be there.
But the issue is, They are aware of the problem in the Sola Phones. And Still they are not replacing it on your phone. That's really sucks.
I have opened a case on eBay for this item. If the seller agrees to take it back and give me refund That'll be good. Or Else I'll take it to service centre once.
I hope they fix your screen this time.

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Thu, 20 Jun 2013 13:07:19 GMT

News:

I called the shop today (More than 4 weeks ago now that I gave it away the third time). Great story:

The people at the shop "tested" my phone for a few days, and then were in contact with some Sony hotline. They said that they will care about the problem when it is sent back to the repair station. So they did. Last week: WOW! They sent a different phone back, cool. The people at the shop turned it on and oh wonder: SAME PROBLEM! Hahahaha. The so called new phone was simply an exchange phone (which is probably just some phone which was sent back by somebody else too).

Well, they sent it back again last week.

The shop owners have now agreed to the deadline which I've set:

26.06.2013

^That's exactly 5 weeks for the third repair period then. (+2x 3 weeks from the other times = 11 weeks in total, that's 1/2 of the time I actually "own" it).

If the Sola is not in my hands and working by this day, I will get my money back. If that shall happen, I will for sure not buy another Sony product ever again.

Looking forward to this day. I hope I get it back by this day, because I really like the Sola.

Re: Sony Xperia Sola - Touchscreen problems

kayess — Thu, 20 Jun 2013 15:43:29 GMT

Well that really sucks. Looks like you bought the phone but its actually hanging out with them.

If they dont do anything then you can try replacing the digitizer yourself. It costs around 40$ I saw on eBay.

Fortunately, My phone did not get problem after that. And is working fine. I hope it stays the same.
Also I don't have any warranty left for this. So I'm just praying.
DO let us know what happened with your phone.

Re: Sony Xperia Sola - Touchscreen problems

Jeffry — Fri, 21 Jun 2013 10:24:56 GMT

Indeed.

I see, the digitizer costs about 40-50$ which seems legit, but I doubt that I will even have the chance to do that on my own, as I either will have a working one by Wednesday or have my money back.

Good to know that it helps to replace the digitizer, which seems to be the problem. As I do have warrantly of 1 1/2 years left it should be expected that the repair station does replace that.

I hope for you that it does not start to bug around again.

For sure I will post again, as soon as I know more, at the latest on Wednesday we'll know, if they failed to repair it, or if they finally managed to do it.