topic Re: Calender sync problem from Ms Outlook -> google -> Arc in Other/General

Calender sync problem from Ms Outlook -> google -> Arc

Thu, 14 Jul 2011 06:18:32 GMT

Hi,

I have been using PC companion to sync my ms outlook to google and then to my arc. One permanent problem which exist is all the re-occurence events no able to sync from google to arc. It went well from ms outlook to google. When I tried to create a new re-occurence event, it works well.

Please advice if you know of any step which I have been missed out?

Thanks.

Re: Calender sync problem from Ms Outlook -> google -> Arc

Uliwooly — Fri, 15 Jul 2011 23:50:19 GMT

you can try other apps like

https://market.android.com/details?id=com.companionlink.clusbsync&feature=search_result

https://market.android.com/details?id=im.gdi&feature=search_result

https://market.android.com/details?id=net.vivekiyer.GAL&feature=search_result

Re: Calender sync problem from Ms Outlook -> google -> Arc

Sat, 16 Jul 2011 03:07:16 GMT

I am sorry, I do not know what you mean by looking for other applications.

My problem is with the sync issue for calender and not contact. And it is from google to my SE Arc, is there any alternative application I could use?

Thanks.

Regards,

Re: Calender sync problem from Ms Outlook -> google -> Arc

Uliwooly — Sat, 16 Jul 2011 17:00:21 GMT

lets just check few basic things

1) is your wifi or 3G (data plan) on?

2) go to settings -> accounts & sync -> make sure background data & auto-sync are on -> delete your google account -> re-add your google account

3) open your calendar app -> press MENU -> more -> calendars -> make sure your Gmail its selected and it says Synced, visible

Re: Calender sync problem from Ms Outlook -> google -> Arc

Mon, 18 Jul 2011 00:28:40 GMT

Hi,

All the calender events can be synced perfectly from MS outlook to Google account. It just only when Google sync to SE Arc having some missing items on re-occurence events.

Thus, I suspect there is setting either at Google or SE Arc. I am using Calender 31 with build version 2.3.3. All the settings are set correctly as per your advice.

Thanks for continue looking into my issue.

Regards,

Re: Calender sync problem from Ms Outlook -> google -> Arc

Mon, 18 Jul 2011 16:57:47 GMT

Hey BT, I'm with you!

Sync'ing my calendar is riddled with problems. I used to have a Nokia 97 before, then a week ago the Arc arrived. Like it more than my bulky Nokia for many reasons, though there are a few drawbacks, and this is one. Now I've got to use Gmail Calendar as an intermediary. Not an issue in itself - good to have a back-up - but just not what I'm used to.

One-off appointments set up on my PC-based MS Outlook 2002 (10.6863.6870) SP3 will transfer ok to my (new) Gmail Calendar, and then from my Gmail Calendar to my Arc. If I create a one-off appointment on my Arc, it will sync that backward to my Gmail Calendar and then to my MS Outlook Calendar, AND my Gmail Calendar will accept a new one-off appointment and sync it bothways, ie back to my MS Outlook Calendar and to my Arc.

Everything goes a bit wrong, however, when you start to using "repeating" appointments. I am used to using DAILY & WEEKLY recurrences - which seem to transfer ok - and I have some which recur FORTNIGHTLY or MONTHLY and these have been corrupted. I have tried taking them right out of all three Calendars (Outlook, GMail and Arc), and building new ones, and every time they end up becoming corrupted in one or more of my Calendars, making them unworkable.

I have also found the Gmail "GMT +1" clock to be corrupting the times of some of my repeating appointments. I have to remove the clock settings, and re-install them to make them stick and correctly sync.

I think if I were just using Gmail Calendar, and not MS Outlook as well, then I would not have an issue. The Arc Sync Zone, it seems to me, is designed to work with Gmail, and that's it! If you used another Calendar tool, like me, you might have to think about giving it up. I don't think the software works with a PC-based client.

Sorry for not helping you BT, but I thought you might appreciate knowing that you are not alone out there. Let's hope Sony hear our cries for help!

Peter

Re: Calender sync problem from Ms Outlook -> google -> Arc

Tue, 19 Jul 2011 02:58:45 GMT

Hi Peter,

Thank you, is good that I m not alone. Obviously, I have been repeating in describing my issues, hope SE really spend time to read carefully on my question and provide me some advices.

Thanks for to be with me :-).

Regards,

Re: Calender sync problem from Ms Outlook -> google -> Arc

Markus1 — Fri, 22 Jul 2011 13:33:59 GMT

I just tried to create a new re-occurring event and it works just fine (as you said).

Are you only having this issue with the re-occurring events that you've imported from Outlook?

If you try to creat the exact same re-occurring event (time, date, place, participant etc.) as one of those that does not work - will that look OK in the phone? Will it sync OK?

I will probably have to report this for some more thorough escalation.

I've not heard about this before and I believe it can take some time to determine wether this is a Google problem or a software problem in the phone.

In order to report it I will need the following information from you:

SI number: printed in format XXXX-XXXX behind the battery and on the box.

IMEI number: 15 digit long, printed behind the battery and on the box.

SW build number: Can be found at Settings > About phone.

Re: Calender sync problem from Ms Outlook -> google -> Arc

Sat, 23 Jul 2011 17:14:52 GMT

Hi Marcus,

I have tried the following replications:

Re: Calender sync problem from Ms Outlook -> google -> Arc

Markus1 — Mon, 25 Jul 2011 12:46:20 GMT

Whatever you've tried, I cannot read it. Please re-post it if possible.

"Hi Marcus, I have tried the following replications:" <-- that's all I see in your post.

Re: Calender sync problem from Ms Outlook -> google -> Arc

Mon, 25 Jul 2011 20:59:28 GMT

Hi Marcus,

I have tried the following replications:

1. Creation of recurring events on MS Outlook

2. Creation of recurring events on Google Calendar

3. Creation of recurring events on phone

At the time of creation, the events appear correctly on the "host", but obviously don't appear at all on the other calendars.

After synch, the MS Outlook is invariably distinctly at variance with the Google Calendar, which may or may not correspond with the phone calendar. The fact that we are in BST has not helped, but I have put some corrections in to overcome that problem generally as this did originally affect ALL events. Now, thankfully, my events, other than the recurring ones are all in alignment. I have temporarily stopped using recurring events until you can fix or give advice.

*SI number:* 1246-8640.7 (from box).

*IMEI number:* 01268200-371914-4 (from box).

*SW build number:* 3.0.1.A.0.145 (from phone).

Regards,

Peter

Smart Driver Academy

Re: Calender sync problem from Ms Outlook -> google -> Arc

Markus1 — Tue, 26 Jul 2011 12:41:40 GMT

Thanks for the information!

@bth_xperiaarc,

Can I please get your details as well so I can add these to the escalation?

Re: Calender sync problem from Ms Outlook -> google -> Arc

Wed, 27 Jul 2011 02:01:17 GMT

Hi,

Here is my Arc details :

SI : 1248-8309.3

IMEI : 01268200-254520-1

Build number : 3.0.1.A.0.145

Thanks.

Regards,

Re: Calender sync problem from Ms Outlook -> google -> Arc

Markus1 — Wed, 27 Jul 2011 12:48:14 GMT

Thank you (both of you) for the information.

I have now escalated this. Now we (that is me) play the waiting game and see what comes back.

If any further info is required I will get back to you.

Thanks again!

Re: Calender sync problem from Ms Outlook -> google -> Arc

Markus1 — Mon, 01 Aug 2011 13:52:17 GMT

I just got a response on this and unfortunately there's no solution available from our end.

The team that looked into this ruled it out as a compatibility issue for Microsoft and Google to have a look at.

This is the exact explanation I got on this: "As for the imported calendar events - we will not be able to ensure that is it working properly. (collaborated effort must be done between Microsoft outlook and Google)".

Re: Calender sync problem from Ms Outlook -> google -> Arc

Mon, 01 Aug 2011 18:23:14 GMT

Markus,

Thanks for getting the response to this escalation.

I am sure you will be unsurprised if I tell you I am very dissatisfied.

Here we have THREE world-wide multi-billion $ trading companies, each having priorietory systems that, when connected together, are incongruous and incompatible under certain circumstance.

Now if we consider responsibility and liability, in so far as who should take the lead on fixing the problem, my conclusion is that it is Sony Ericsson. I am not saying it is SE's software (SE PC Companion) which is neccessarily at fault, but I am not saying either that it is free of fault. Nor am I saying MS Outlook or Google's Calendar are technically culpable, or otherwise free of fault.

What is important, in my eyes, is that it is the SE PC Companion which has created an integrated synch platform for all three software systems, and for that reason, SE should facilitate the three parties to co-ordinate a fix. Given the size and scale of SE corporately, and the possibility that this fault will permeate other similar product amalgamations, I think SE is abdicating it's responsibility if it does not drive the matter forward technically with Microsoft and Google.

Sincerely,

Peter

Smart Driver Academy

Disgruntled Xperia Arc User

Re: Calender sync problem from Ms Outlook -> google -> Arc

Tue, 02 Aug 2011 09:02:07 GMT

Hi Markus,

I just could not disagree with what Peter comment especially on the responsibility piece.

Having said that, if we will to put Ms Outlook aside, and just looking at the sync issues between Google and Arc .... Arc can not displayed the same meeting events as what I see on Google, does SE owns to fix this piece?

Regards,

Re: Calender sync problem from Ms Outlook -> google -> Arc

Markus1 — Tue, 02 Aug 2011 12:47:29 GMT

I totally understand you and I'm sorry I could not give you guys a better answer.

I will forward your thoughs on this. Unfortunately, for the time being, that's I can do.

Re: Calender sync problem from Ms Outlook -> google -> Arc

Markus1 — Tue, 02 Aug 2011 12:56:20 GMT

Now that sounds like a different matter.

Can you please explain this a bit more detailed and, if possible, provide me with some steps for how I can reproduce the same issue in my Xperia arc?

I'm using the stock app for calendar and Google sync myself and I can't say I've encountered any issues similar to what you're describing with the arc not showing all/the same data as Google.

Re: Calender sync problem from Ms Outlook -> google -> Arc

Wed, 03 Aug 2011 05:57:53 GMT

Hi Markus,

It is not new issue!

In my original message, I wrote :

One permanent problem which exist is all the re-occurence events no able to sync from google to arc. It went well from ms outlook to google.

I had been emphasis a lot (and a lot) the sync problem is between google and arc.

I am using the default calender came with the Arc, Calender 31. Has been tried different versions of calendar, seems all the calendar having the same readings.

Regards,