topic Re: Can't log into my Google account. in Other/General

Can't log into my Google account.

Tue, 13 Sep 2011 12:23:27 GMT

Hi,

I've just had my X10 mini pro back from the Sony repair centre and it's back to factory settings.

I'm trying to get everything set up on it again but whenever I try to log into my Google account to set up emails and Android Market it says my username and password do not match.

They do match as I can log into Google on the PC with my details so I'm not sure what to do...

Hope someone can help please!

Re: Can't log into my Google account.

gwhispererz — Tue, 13 Sep 2011 12:25:22 GMT

Hi, I would suggest doing a Factory Data Reset again (yourself) and set up everything again.

Re: Can't log into my Google account.

Tue, 13 Sep 2011 12:38:48 GMT

That hasn't worked unfortunately.

Re: Can't log into my Google account.

gwhispererz — Tue, 13 Sep 2011 12:42:18 GMT

Did you restore your backup prior to logging in to GMail?

Re: Can't log into my Google account.

Tue, 13 Sep 2011 13:01:28 GMT

No I haven't! I didn't even realise I ought to do that!

I have a backup from whenever it was that the software upgrade took place so I'll try and restore that.

Thanks for your help!

Re: Can't log into my Google account.

Tue, 13 Sep 2011 13:24:08 GMT

No, that hasn't made a difference 😕

Re: Can't log into my Google account.

gwhispererz — Tue, 13 Sep 2011 13:30:23 GMT

Ok, do one last Factory Data Reset. Goto Settings>Privacy>Factory data reset.

Once you are done, reboot phone and phone should prompt you to set up GMail account when you tap Market (make sure you have a good internet connection).

One other thing, make sure GMail account and password are keyed in correctly.

Good luck.

Re: Can't log into my Google account.

gwhispererz — Tue, 13 Sep 2011 13:33:18 GMT

I understand this is frustrating .... just one last attempt before proceeding to Software Repair.

Re: Can't log into my Google account.

Tue, 13 Sep 2011 13:52:56 GMT

It's still not happening for me!

Re: Can't log into my Google account.

slimshaddy — Tue, 13 Sep 2011 13:57:50 GMT

u shud make a new account..

after reset if it'll ask to create a gmail or sign in..

just click on sign in and make a new account and follow..

and then after setting up the main account..see if u can access the gmail app and the market..

and if u can then go to settings > accounts and sync

and then add new acoount..

then add ur previous account ( same which are not able to login )

and see if this helps..

Re: Can't log into my Google account.

gwhispererz — Tue, 13 Sep 2011 14:01:50 GMT

You mentioned that you were able to log in that particular GMail account with PC but not your phone.

I believe that you are aware that it is quite easy to touch the wrong key especially if you just got the phone.

Please double check on that again - the GMail account and password you keyed into phone.

By the way, are you having the same error message every time?

Hope you don't mind, just trying to help.

Re: Can't log into my Google account.

gwhispererz — Tue, 13 Sep 2011 14:08:27 GMT

Some users prefer to use their original GMail account, especially one that they have used for some time. They could try setting up another account to see if it works, providing it's not a hassle to them.

Re: Can't log into my Google account.

slimshaddy — Tue, 13 Sep 2011 14:23:39 GMT

hmm yeah..its their problem and we give solutions so they have to

make sure they follow all possible solution..

maybe doin the above solves the problem

Re: Can't log into my Google account.

Tue, 13 Sep 2011 14:24:33 GMT

I have figured out the issue. I'm an idiot!

Back in January I set up higher security on my Google accounts so I have to use verification codes to log in from new sources.

Managed to get into it now.

Thanks so much for your time and assistance though!

Re: Can't log into my Google account.

slimshaddy — Tue, 13 Sep 2011 14:27:15 GMT

lol gr8 :smileygrin:

Re: Can't log into my Google account.

gwhispererz — Tue, 13 Sep 2011 14:36:11 GMT

Glad that you have figured it out .... finally!

I guess my feeling is right, therefore keep insisting on the above.

Re: Can't log into my Google account.

gwhispererz — Tue, 13 Sep 2011 14:39:47 GMT

Not necessarily .... a right solution might not always be the correct solution.

Re: Can't log into my Google account.

akulxperia — Sun, 08 Sep 2013 06:12:13 GMT

Hi me facing same problem here after update to new version 2.3.3 using the pc companion.

Any1 can help me?

Re: Can't log into my Google account.

Alexander1 — Mon, 09 Sep 2013 13:03:00 GMT

@akulxperia wrote:

Hi me facing same problem here after update to new version 2.3.3 using the pc companion.

Any1 can help me?

If you can't log in with a Google account on your phone I suggest that you make a factory reset. Go to settings > privacy > factory reset.

Then login/create your Google account in the startup guide that follows the first time you start the phone after factory reset it. It should solve the problem for you.