topic Re: Complaint Against SONY MOBILES INDIA in Other/General

Complaint Against SONY MOBILES INDIA

rakeshkumar_sgn — Fri, 29 Mar 2013 08:46:50 GMT

I buy sony tipo sT21i of Rupees 9243/- on date 10/11/2012 and getting some problem in it, like i can't make call from it and touchpad also not working so, i went to sony service center (Global Services, Jaipur Rajasthan) on date 02/03/2013. They submit my mobile on date 02/03/2013 and till now date 29/03/2013 didn't respond. Each time when i ask them about mobile they continue extending the date..

now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I didn’t contact to anyone and due to this I am going in loss in various manner boz I didn’t hve any kind of data with me..

service center Job No. W113030201608

Ticket ID 13030201608

IMEI No.

Re: Complaint Against SONY MOBILES INDIA

Rickard — Fri, 12 Apr 2013 12:11:55 GMT

I recommend that you contact your local Sony Xperia support for assistance in this case. Please see http://www.sonymobile.com/global-en/support/contact-us/ for contact details.

Re: Complaint Against SONY MOBILES INDIA

SAbhishek — Sun, 04 May 2014 12:24:15 GMT

My life's biggest mistake when i purchase sony xperia SP. First time in my whole life i purchase the sony brand product and that's my biggest fault because this is the waste of money. Only four months ago i purchase xperia SP and this phone is repared by sony service centre on four times in four month
In feb. Ticket id 14022501250
Job no. W114022501250
in april ticket id 14040302246
Job no. W114040302246 in feb 26
Two invoice i have been lost
VERY DISAPPOINTED BY SONY

Re: Complaint Against SONY MOBILES INDIA

Vfxpraveen — Sat, 10 May 2014 20:00:52 GMT

World Worst Smartphone Company is SONY COMPANY only soon ur company will lost everything due to your worst Xperia Models

Re: Complaint Against SONY MOBILES INDIA

AkshayGoyal — Fri, 15 Aug 2014 08:50:21 GMT

Hello Sony,

As previously complained, in action to it I had to take my Phone [ Xperia M dual ] to SONY SERVICE CENTER.

Job number - W114073000226

Ticket ID - 14073000226

------------------------------------------

IMEI No. - 358098052951482

In first time they had returned my phone as it is, saying there is no defect in it. For which I have dropped a mail to SONY.

[ reference number of SONY XPERIA mail is 1-1538546648]

But later, when the problem increased and my ear started paining. I had to again go to SERVICE CENTER and this time they had taken an action an saying that - "we have replaced the ear speaker" ---- JOB No. W114073000226

But after service when I started using My phone again. I noticed some problem's again --

1. The ear speaker noises are coming again.

2. LED light at bottom of the phone continues to glow (very dim)

3. Phone is not charging throw the charger

I am very sorry to say but I have go again and again to SERVICE CENTER since my past 4 weekends for resolving this issue's.

So is it possible to solve all this issue's in one GO.

or, else I have to go Consumer forum and log an complaint regarding all this.

kindly, please look into the matter as it is the first time I am suffering from buying an SONY product.

PFA attached details of SERVICE CENTER -

Chaitanya Electronics

SHOP NO-18/19/20 GAWADE KUNAL GARDEN OPP. GAWADE PETROL PUMP PIMPRI CHINCHAWAD LINK ROAD CHINCHAWAD PUNE - 411033

T:(020) 27452705/30681212

Re: Complaint Against SONY MOBILES INDIA

Vikesh — Tue, 02 Sep 2014 19:20:40 GMT

I hav given my xperia m dual to the service center situated at link road pimpri chinchwad but they have taken 12 days and still everytime i check with them they say 2 more days and some dumb reason.
i didn't expected such a huge company to give such a bad even worse service ,
i am surely going to keep this type of service in ming while buying any SONY product next time
but the issue at hand is my cell is still at service center
i don't know if i have to goto court to get my cell !!!

Re: Complaint Against SONY MOBILES INDIA

Jeet_-_ — Thu, 04 Dec 2014 20:16:43 GMT

I lyk sony xperia for there looks.....so i purchaed xperia sp...bt that was the bigest mistake i made...ma year ago i've purchased my fone and in year nearly for 4 months it was in service center.....i've submited it 7 times in service center....and its still not working fine...totally waste of money n tme

Re: Complaint Against SONY MOBILES INDIA

Kripa — Tue, 09 Dec 2014 13:44:58 GMT

Hi sony,

I purchased a sony xperia C model from Idris electronics , Lal Ganga Shopping mall, Raipur on date 03/07/2014 they gave insurance of mobile than after that it started giving problem after 5 months of purchase like display being invisible ,calls are coming but unable to recieve so i went to the shop from where i purchase nd they send us to service centre on date 05/12/2014 and i received the mobile back on same date till that it was working but now again it has stopped working properly

if any response is not given within 24 hrs of our letter than we have to go to the consumer forum as we don't have any choice.

IMEI NO:

Re: Complaint Against SONY MOBILES INDIA

Dhiraj — Wed, 10 Dec 2014 17:23:43 GMT

Hello sir i have purchase xperial L but from last two i m facing problem of.software when i saved some photos and video in. sd memory.card, after.some time all memory size.of photos and. Vedio.automatically save in internal memory of.phone without any command ,so my internal.memory.get full and i have remove and deleted. , pls give.solution. Is it memory.or.software problem

Re: Complaint Against SONY MOBILES INDIA

Dhiraj — Wed, 10 Dec 2014 17:28:53 GMT

I also want one more.request for Walkman,i was using sony mobile.since last 6 year ,i m really satisfied with your sony.Erriction mobile by it's music.specially that mega bass is really best, now.we are missing this anroid walkman software it i. Not like this,hope u shall soon develop the same software like megha bass music

Re: Complaint Against SONY MOBILES INDIA

Stigma — Wed, 15 Apr 2015 15:37:32 GMT

My fone shows albums is full taking up 1.59gb space.... Although my pictures n videos r empty.!! Y so..???

Re: Complaint Against SONY MOBILES INDIA

Ishank88 — Thu, 14 May 2015 15:43:48 GMT

I am not satisfied with your service because when i give my mobile in service care so many major problem create in my phone

Re: Complaint Against SONY MOBILES INDIA

piyushk1 — Fri, 22 May 2015 19:02:19 GMT

I purchased sony xperia z1.but after one day it started overheating. I just complain to sony..they replaced the phone after that new phone having the same problem (overheating issue.) Very disappointed with Sony devices. One problem is also there.sony care has not given my dock charger with new phone. What should I do?

Re: Complaint Against SONY MOBILES INDIA

Drbansi — Fri, 29 May 2015 14:19:21 GMT

Media are disappear from default player after some time,and appear only after mobile factory reset.
Plz give me suggestions.

Re: Complaint Against SONY MOBILES INDIA

deepak1 — Wed, 17 Jun 2015 06:04:05 GMT

dear sir,

sorry to say that after send so many mails to sony regarding my sony m4 aqua that having so much problems after replacing the mobile handset nobody can response properly , i think as per your records in past i,m using sony ZR but after so many problems company first replacing my mobile and after refunding money to me and after so many times i believe on sony again but again i founded chided by the company due to bad product quality .

I hope sony company respond on this matter early as per his wold wide service & marketing reputation and in last it is my humble request to you don't broken my faith on sony again .

thanks and regards

deepak kumar

54 dhakka village

near G.T.B nagar

delhi-110009

Dear Sir/Mam,

Vinayak Sawant has submitted the Product Feedback form at the Maruti Suzuki website.Following are the details:

Name

Deepak Gola

Address

Dhaka village near G.T.B Nagar

City

Delhi

State

Delhi

PinCode

110009

Phone Number

Model

Sony Xperia

Model Varient

Xperia ZR

IMEI Number

Enquiry

Phone hang when I dial or recived any call automatically massage bar scroll up and massage send automatically by a system than phone heat when playing any game or using any function. This problem not resolved after two times serviced by authorised service center , so please resolve this problem as soon as possible.

Re: Complaint Against SONY MOBILES AUTHORISE DEALER, AZAMGARH(UP) INDIA

sadique_khan — Wed, 15 Jul 2015 12:09:14 GMT

I have buyed Xperia M Dual & I'm very much unsatisfied with all the servises of Sony. Earlier I was only knowing about bad quality of your smartphones but now I'm very much irritated with Sony Store in Azamgarh i.e. Libra Enterprise, Narauli, Azamgarh.

They are neither generating any job sheet nor providing any receipt of the payment. They are taking charges according to their will. They don't even proper stationary of sony.

This matter should be investigated as soon as possible and I want receipt of all my payments along with the Job Sheet and reply me urgently. My mail ID is

Re: Complaint Against SONY MOBILES INDIA

Dilamy — Thu, 16 Jul 2015 16:13:53 GMT

this is regards to my mobile Z3 ,it is very sad to express my feeling,towards mobile which is no.1 contender in his category,i purchase in October 2014,from that day to today it makes my life miserable .fault no.1,came with in a month (ear piece volume was low),2.fault came with in next two month handset become heat,now it is in your service center because of back cover open from last 10 days. we take expensive mobile not because of every 2nd month i have visit your service center, i don't think you are the same sony,who was always top of every competitor,as per my experience I give you -1 point out of 10, & I see at least 10 year nobody purchase sony in my friends & family,let me tell you in my family we have total 45 hanset.

Re: Complaint Against SONY MOBILES INDIA

pramodkolathapp — Sat, 18 Jul 2015 12:04:17 GMT

Dear concern,
A month back i have given my xperia z3 compact for service at access Electronics, Thrissur, Kerala with the complaint in touch screen. When I approaching them for service, they had told that the mobile will get replaced with new xperia z3 compact with in 3 weeks of time and also they had told that when it reached they will inform me.But even after 1 month, since they have not contacted me, I had called them and asked the status of the same,then they had informed the mobile has been sent for servicing and the parts of the same is out of stock. There is no match between what they said when I given for service and now. I was not expected Sony, a well reputed company will do like this. Even they have not mentioned the job sheet no in the job sheet which I received, when I asked the no they told that they can track it with mobile no.I would like to know When can I expect my mobile get replaced. What can I do next. Let me give a solution. I am giving my contact number here for further contacts.
Reference no given at service centre is (Pramod).

Re: Complaint Against SONY MOBILES AND SERVICE CENTER INDIA

Rohan1 — Fri, 04 Sep 2015 09:56:47 GMT

SERVICE CENTER NAME - Thakkar Mall, 2nd Floor, Swami Vivekanand Rd, Mhatre Wadi, Borivali West, Mumbai, Maharashtra 400092

WORST Service center that Sony has.
SONY Please look after the people you recruit for JOB.
the Employs working in this Service center are manner less.

Following Names of Employs mentioned below must be fired from JOB. They are not capable enough to handle their post.

Names As Follows :

♦ The Center head - 'SUDHAKAR SHETTY'
♦ 'GANESH' working at Technical desk there.
♦ 'RAVI' Manner less fellow. Tell's the Customer on his face tat you wont get your phone go.

I have the live Videos of this store. That are enough to Prove the Manner less Behavior of the employs working in this store.
I am a victim of the worst service by these EMPLOYS of SONY.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I purchased a new SONY Xperia C4 on "8th August 2015 - SATURDAY".
FROM CROMA - Address: B-2, V Souk Mall, Boraspada Road, Next to D-Mart, Opposite Kamla Vihar Sports Club, Sector-10, Mahavir Nagar, Kandivali West, Mumbai, Maharashtra 400067.

On "9th Aug 2015 - SUNDAY" my PHONE got locked with the remote lock system. ONLINE (Find my Sony Xperia). I tried unlocking it using the correct passwords and id but it was not working.
Hence i had to visit back to Croma from where i purchased the phone. The Sales EMPLOY Mr. NOOR proved to be very helpful and supportive. (This guy attended my calls to help me even in the late evening. This guy Deserves an APPRAISAL.)
Mr. NOOR tried helping me the ways possible to solve my phone error. But he found that Service Center needs to take care of this. I was not aware about where the SONY service center is near by as this is the First time i am shifting from SAMSUNG to SONY and that too just because of the good Communication and Good sales Tactics of Mr. NOOR. He Guided me the way to Service center.

10th AUG 2015 - MONDAY
I went to the service center. There was no one to attend Customers on the Entrance, or near the Token counter. I Directly went to the Desk counter and asked them dont you have someone to Guide Customers to operate your Token machine. Their reply was RUDE. He tells me are you illiterate -(In HINDI) please take a token.
I took a token and Submitted my phone. Now i asked the Counter GIRL how many days will it take (as its my new phone and i am excited to explore it) the Counter Girl replies i Don't know, may be 3-4 days, i said okay So shall i come to collect the phone on "14th AUG 2015 - FRIDAY" . She said we will call you. I said "OKAY".
I waited till FRIDAY, i did not get any calls from the service center.
I called the Service Center, the phone keeps ringing but no one picks up the call, i am telling this after ringing the phone for 13 times between '12pm - 2pm'. I got Dam Pissed off by that.
I went to service center to get my phone.
That time i told them that I was calling you but no one received the call. With me there were more Customers with the same complaint. Hence for a proof with me i too a Video footage in my Phone. Before Taking footage I asked 'RAVI' (your employ) how many days more will it take. At that time Ravi tells me that the Phone has gone to SONY head office and cannot be repaired at Service center so will take more 5-6 days or more may be. I got super angry as its my new phone and for such a small issue there is no Commitment of time. I took a video footage and asked him for a confirmation, in footage he tells me that Collect it on MONDAY - 17th AUG 2015 for sure.
I received my phone back on MONDAY.

ON Tuesday - 18th AUG 2015, there was a new problem in phone.
When i open touch application In-Built, phone lags, and when i start Screen recording and open torch application the PHONE Totally Hangs.
Hence on 18th AUG 2015 i again went to service center for this issue, and i asked for a refund. But Those people tell me that we cannot give you a REFUND, I asked WHY? i have not even used the phone for 1 day and this phone is Getting hanged for No reason.
The told me that this is the problem with all Xperia C4. and showed me the same. I agreed and had to compromise because Sony does not give a refund even if there is a peace is defective.
I was unhappy with Sony and my money is wasted.
ON "20th AUGUST 2015 - THURSDAY"
I installed few apps from play store, and few apps are not getting installed. **bleep**. Is it a SONY smart phone or a CHINA phone.
I installed Camera application YOUCAM which i used on my SAMSUNG device. After installing you cam app. the phones main camera Video recording stopped working, it gives me an error " Camera in use by other application Cannot record videos".
I uninstalled 'YOUCAM' software. Restarted the phone. then too camera not working.
i Formatted the phone from Bios Factory restore. THEN TOO CAMERA VIDEO RECORDING not WORKING. Same error.
Went To Service center back on 21st AUGUST 2015 - FRIDAY.
Mr. Ganesh at service center Did a complete Software re-installation for the phone.
I came back home. Now this time the, "OK GOOGLE" stopped working. "OK GOOGLE" Smart lock stopped working. then later in the evening The Camera again stopped working there was the same error.

I again took back the phone to SONY Service Center. Again i asked for a Refund.
This time i Spoke to Mr. VIRAL. He again says i don't have the permissions to give the refund, i asked him to get the permissions. This time he notes down all the errors in my phone and tells me I will give you peace to peace replacement of this Device.
I asked him How many days.?
Its been half a month i am just going on getting the phone to Service center and i am not getting any strong resolution.

TODAY Is 4th SEPTEMBER 2015. And i am still waiting to use my New phone.
I NEED a COMPENSATION for this trouble faced because of SONY.
MY MONEY and PHONE Both are With SONY.

========================================================================================================================================

VIDEO LINKS :
1. https://www.youtube.com/watch?v=3s6G29IeMdQ&list=PLSjOlk6aTHSm5jwhCQOOYvic4okDLT83t

2. https://www.youtube.com/watch?v=bzbWhUvHDuc&index=2&list=PLSjOlk6aTHSm5jwhCQOOYvic4okDLT83t

BY ROHAN MHATRE.

Re: Complaint Against SONY MOBILES INDIA

umakarreddy94 — Fri, 18 Sep 2015 13:26:44 GMT

I buy sony xperia z ultra of Rupees 14000/- on date 23/06/2015 and getting some problem in it, like i can't make call from it and touchpad also not working so, i went to sony service center (sree balaji Services, hyderabad telengana) on date 03/09/2015. They submit my mobile on date 03/09/2015 and till now date 18/09/2015 didn't respond. Each time when i ask them about mobile they continue extending the date..

service center Job No. W115090302828