topic Re: Xperia RAY restarting / reboot problem. in Other/General

Xperia RAY restarting / reboot problem.

jagant11 — Fri, 09 Nov 2012 10:13:47 GMT

Hi,

My Xperia Ray Mobile is keep restarting, can any one here help me to fix it?

i bought it before 10 months. suddenly it started rebooting.

i tried safe boot by holding the menu button when the sony text displayed, but it doesn't work.

i tried connecting with PC companian, it is not detecting the phone.

when the phone is switched on "sony" text is blinking then "Xperia" text is displayed then

if i try safe boot it vibrates and restarts else it restarts silently.

Phone was not rooted and i didnt install any apps yesterday.

Re: Xperia RAY restarting / reboot problem.

Francis — Fri, 09 Nov 2012 18:33:32 GMT

Hi there.

Is possible that the issue is the Software.

For this I would recommend performing a Software repair.

go to this post for the instructions on performing the repair:

http://talk.sonymobile.com/message/316161#316161

Hope this helps.

Francis.

Re: Xperia RAY restarting / reboot problem.

jagant11 — Fri, 09 Nov 2012 23:42:46 GMT

Hi,

Really thanks for your solution it works great.

i got my mobile running back fine.

is there any way to restore my contacts which were wiped while repair?

Thanks.

Jagadeesan

Re: Xperia RAY restarting / reboot problem.

Devanand — Fri, 30 Aug 2013 11:57:55 GMT

Thanks a lot.. It resolved my Issue.

Re: Xperia RAY restarting / reboot problem.

nishan01 — Wed, 09 Oct 2013 05:27:39 GMT

If i connect to pc companion its shows Green light but its not connecting to the Pc companion.

Pls help me as quick as you can.

Re: Xperia RAY restarting / reboot problem.

Krunalpatel1410 — Fri, 22 Nov 2013 05:52:34 GMT

Hi All,

I have same problem like you mention above.

My phone is also restart by blutetootg "ON" operation.

Please, can any one provide detail steps to solve this issue.? It will be very helpfull.

Thanks,

Krunal Patel

9428171284

Re: Xperia RAY restarting / reboot problem.

pdjonandroid — Mon, 02 Dec 2013 23:15:36 GMT

Roboot loop solved.

As soon as it booted to the desktop I kept pressing the settings button until the settings menu popped up. Once it did it stopped rebooting. From here you can go to the program you think caused the problem or action that cause it and undo that action or force close the errant app. If this fails then from here you can do a Factory reset.

Hint. I took out my SD card so the data on the SD card was safe. When I got the phone reset I re-inserted the SD card again. I was then able to re-install all my apps and contacts that were backed up to the SD card.

Re: Xperia RAY restarting / reboot problem.

jinu — Tue, 12 Aug 2014 06:16:49 GMT

Many Thanks:smileyhappy:

It resolved my problem, but it took me some time to get the settings menu open.

So if it is happening with someone else, please keep trying opening settings menu.

It saved my contacts, accounts and all apps.

Thanks again pdjonandroid

Jitendra

Re: Xperia RAY restarting / reboot problem.

saikiran562 — Wed, 08 Apr 2015 04:17:06 GMT

while dive software update it showing error 11,

please help me to getout of this issue.

Re: Xperia RAY restarting / reboot problem.

Pavan_Koundinya — Sun, 22 Oct 2017 14:03:31 GMT

but my phone is still not rebooting.......

i've used PCC nearly 50 times and it replied like this

so please , anyone help me.....

Re: Xperia RAY restarting / reboot problem.

Uliwooly — Sun, 22 Oct 2017 15:55:37 GMT

@Pavan_Koundinya

PCC is no longer supported, you are running XC Xperia Companion BUT your device is no longer supported, I'm sorry.

Re: Xperia RAY restarting / reboot problem.

Pavan_Koundinya — Sun, 22 Oct 2017 17:00:53 GMT

no alternate solution for this problem???

Re: Xperia RAY restarting / reboot problem.

Uliwooly — Sun, 22 Oct 2017 17:12:31 GMT

@Pavan_Koundinya

if you want to reinstall Android you could use Flashtool or Xperifirm

Re: Xperia RAY restarting / reboot problem.

Pavan_Koundinya — Mon, 23 Oct 2017 15:08:17 GMT

But to use flash tool or xperifirm .....we need to get to developer options and select USB debugging option.........but here, the problem of my xperia is BOOT LOOP problem....and it's not even restaring

Re: Xperia RAY restarting / reboot problem.

aLERNO — Wed, 12 Sep 2018 10:10:50 GMT

I have the exact same problem.

The steps are not exactly as outlined in 2012, but when I press software repair, press down the volume button and connect I get the following message:

Re: Xperia RAY restarting / reboot problem.

aLERNO — Wed, 12 Sep 2018 10:13:41 GMT

I have the exact same problem.

What is we installed an older version of Companion? And the try to repair while offline? Could that work?

Re: Xperia RAY restarting / reboot problem.

aLERNO — Wed, 12 Sep 2018 10:16:53 GMT

Did you manage to do anything?

Did you try installing an older (say 2013) version of Companion and then try the repair offline?

Rgds,