topic Suddenly not compatible for Google Search in Other/General

Suddenly not compatible for Google Search

Faar1984 — Mon, 19 Nov 2012 17:14:23 GMT

Hi,

I noticed that my Google Search App suddenly disappeared from my Sony Xperia S. When I looked it up in the play store, I receive the message that the app is disabled because it is not compatible with my telephone. This is weird, since I also did not perform any upgrades. I also performed a virus scan, but no threatss were detected. Does anyone has an idea on how to fix this? Thanks in advance. Kind regards,

Faar

Re: Suddenly not compatible for Google Search

Thommo — Mon, 19 Nov 2012 17:24:08 GMT

Download copy to your phone and use your file manager to install

Google Play version 3.9.16

https://docs.google.com/open?id=0B-yM_qnM8ZPRQ0hKSDF4ZjV2cEU

Re: Suddenly not compatible for Google Search

Uliwooly — Mon, 19 Nov 2012 18:06:11 GMT

you don't need any taskiller nor antivirus

try this

settings > apps > all > play store > uninstall updates and clear everything

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: Suddenly not compatible for Google Search

Faar1984 — Mon, 19 Nov 2012 20:26:31 GMT

Hi uliwooly,

I followed your steps, but it didn't help. It's not even possible for me to uninstall Google Search from my device, since it is also not listed in the list with apps (in the device settings).

Also, I already have Google Play version 3.9.16.

Re: Suddenly not compatible for Google Search

Uliwooly — Mon, 19 Nov 2012 20:33:33 GMT

that's quite odd, have you disabled any app?

Re: Suddenly not compatible for Google Search

Faar1984 — Mon, 19 Nov 2012 20:59:25 GMT

No I didn't. Although, I do have to say: my device crashed earlier today. It was not responding for a few minutes, after that it worked again.

But I think I discovered the problem: in the play store is indicated that you should have android 4.1. And I still have 4.0. Although, then I should not be the only one with this problem...

Re: Suddenly not compatible for Google Search

Uliwooly — Mon, 19 Nov 2012 21:01:50 GMT

android 4.1 won't be availble for the Xperia S/SL but until late March or April 2013.

repair your phone with SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://software.sonymobile.com/install_packs/Update_Service_Setup-2.12.12.41.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: Suddenly not compatible for Google Search

Faar1984 — Mon, 19 Nov 2012 22:57:05 GMT

This effectively means resetting your device to the default settings. I've done that, and afer that I was able to work with Google Search again. Although, I had to back-up all my data and right now I'm busy with getting my device in the desired shape. Have to get all my e-mail accounts, calendar syncronizations, etc. up.

Anyway, thanks for your efforts. I wish there was a better solution which didn't require a reset.

Re: Suddenly not compatible for Google Search

Uliwooly — Mon, 19 Nov 2012 23:03:51 GMT

I wonder if it's another app acting up (taskiller or antivirus)

Re: Suddenly not compatible for Google Search

Sam — Wed, 21 Nov 2012 04:32:25 GMT

That is a little odd, it may be worth running an update or repair to minimise the chance of this happening again.

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Re: Suddenly not compatible for Google Search

Faar1984 — Wed, 21 Nov 2012 11:06:08 GMT

I have no idea why this happened. I do not have any illegal software on my phone, nor do I visit potentially malicious websites. But the only way to fix this was to back-up my device, perform the Update Service (which resets your device and wipes out your data) and then restore my data. I recovered all my data while the problem was fixed. However, it was a lot of work and frustration to fix this issue.