topic Re: What is the point in posting issues here when SONY doesn't respond? in Other/General

What is the point in posting issues here when SONY doesn't respond?

vinish — Mon, 10 Sep 2012 16:34:48 GMT

Dear Friends,

What is the meaning in posting the bugs of xperia P here,when neither SONY technical support or SONY developers don't respond to us?

Re: What is the point in posting issues here when SONY doesn't respond?

_alexdon_ — Mon, 10 Sep 2012 16:39:54 GMT

The only ones helping are other people...the staff are not very well informed and can't promise too many things.

Re: What is the point in posting issues here when SONY doesn't respond?

vinish — Mon, 10 Sep 2012 16:40:15 GMT

Hi all,

If u want to express your dissatisfaction here please post here so that we can convey our message to SONY

Re: What is the point in posting issues here when SONY doesn't respond?

vinish — Mon, 10 Sep 2012 17:33:13 GMT

Hi all,

Please click 'like' as a vote , if you feel that your expectations are not met by SONY

Re: What is the point in posting issues here when SONY doesn't respond?

iproute — Mon, 10 Sep 2012 19:05:43 GMT

I work in the information technology field and was also surprised to discover that there is no formal support system in place (or at least I am not aware of one).

The way it usually works with vendors (Cisco, Dell, etc.) is - you would submit a support ticket describing the issue, steps to reproduce, relevant screenshots or log files, serial number, etc. and you get issued a support ticket number. You can use that ticket number to follow up on the status or RMA the item.

That being said, I am in communication with one of the Sony support representatives that frequents the forum hoping that he might be able to reach out to the Sony engineers regarding the wi-fi issue detailed in this thread but there should be a more structured approach to providing support.

Re: What is the point in posting issues here when SONY doesn't respond?

m_xym — Tue, 11 Sep 2012 10:18:37 GMT

As far as I know, ticketing support exist only in cases where there is paid supoort available.

Re: What is the point in posting issues here when SONY doesn't respond?

MathiasWeisheit — Tue, 11 Sep 2012 10:36:28 GMT

I know your problem!

Re: What is the point in posting issues here when SONY doesn't respond?

vinish — Thu, 13 Sep 2012 08:44:40 GMT

i have given up my hopes regarding any response from sony on iCS bugs

Re: What is the point in posting issues here when SONY doesn't respond?

_alexdon_ — Thu, 13 Sep 2012 11:36:35 GMT

You are not the only one,my friend.The only hope that i have left is that my phone doesn't get in big trouble,and i am thankful for not having big troubles with it until now.

Re: What is the point in posting issues here when SONY doesn't respond?

ThunderBolt — Thu, 26 Dec 2013 20:08:47 GMT

I am with you, and I am an IT guy as well, and I didn't think anyone could have worse support than Cisco TAC, but like my grandfather says, just keep living and you will see. I like the phone and it takes great shots of my racks and stands and cabinets, but as far as ANY Cisco apps I need to run, Sony is not supported. One thing I hate is buyers remorse, and with this Xperia Z, I'm feeling it. The choice was between the Nexus 5 and this, and after 2 days of research (or what I thought was research) I got the Sony, and now I feel like I should have went with the Asus (Nexus 5), who would have ever thought! I should have know if the phone is water proof, it shouldn't be used by an IT guy!!!!!!!!!!!!!