topic Re: Cannot play track in Other/General

Cannot play track

apc123 — Tue, 28 Aug 2012 18:13:27 GMT

Hi I am getting a message Cannot play track, unsupported file format, I have used Media Go to transfer audio from my PC, Can anyone help me please?

Re: Cannot play track

Dr_Chris — Tue, 28 Aug 2012 22:51:58 GMT

What format is this audio file in?

Re: Cannot play track

apc123 — Wed, 29 Aug 2012 13:47:56 GMT

Wave Sound file. I can play some audio and not others using this file?

Message was edited by: apc123

Re: Cannot play track

Dr_Chris — Wed, 29 Aug 2012 17:47:33 GMT

There may be a problem with the specific file extension of these files. What you can try is: open Media Go--Tools--Preferences--Devices--Highlight your phone--click on Properties--Media Format--here select the Audio Format from the drop-down menu (the options vary with each device, but you can choose MP3 which your phone supports, or try a different format if this doesn't work) and untick the box that says "only encode audio when required by device".

Once this is done, delete the unplayable tracks from your phone, connect it to the PC and re-transfer them back to the phone.

Re: Cannot play track

apc123 — Wed, 29 Aug 2012 18:44:20 GMT

Thank you for your time, I have tried all the things you suggested but with no luck, If you can think of anything else I can try I will give it a go, I am using windows 7 and a Tosh lap top if this makes any difference? Once again thanks for you help in this matter,

apc123.

Re: Cannot play track

Dr_Chris — Wed, 29 Aug 2012 20:26:11 GMT

http://www.formatoz.com/ Try using Format Factory to convert these tracks to MP3 or other compatible (for your phone) format. Here are the X8's specs: http://developer.sonymobile.com/products/phones/specification/xperiax8/

Re: Cannot play track

Dr_Chris — Wed, 29 Aug 2012 22:01:24 GMT

Just wanted to ask, when transferring tracks via Media Go, do you right-click on the track/album and then select to transfer to the phone/memory card, or do you drag and drop?

Re: Cannot play track

apc123 — Thu, 30 Aug 2012 14:08:17 GMT

I right click on the track to highlight it then select to transfer, I am trying out the Format Factory at the moment, Fingers crossed that this works, I will let you know the outcome.

Re: Cannot play track

apc123 — Thu, 30 Aug 2012 17:53:57 GMT

THANK YOU VERY MUCH!!!! The Fortmat Factory did the trick, Thanks once again for your input on this matter, A big thumbs up from me,

apc123

Re: Cannot play track

Dr_Chris — Thu, 30 Aug 2012 19:10:37 GMT

You're welcome, glad it's done the trick!