topic Re: Xperia sola ICS update in Other/General

Xperia sola ICS update

josegamez — Fri, 12 Oct 2012 12:53:52 GMT

Why has the "Xperia sola, SI numbers for ICS update" list not been updated for days?

Does Sony actually think they can take weeks to roll out an update and not lose customers? Please study your competition Sony Mobile, because you are already at the brink of death.

When Asus released their ICS upgrade for my tablet (MONTHS ago btw) I got my update within hours, and so did the rest of the world.

Do you realize ICS was released by Google almost a year ago? So not only did you have the guts to release a 2012 phone with an outdated OS from 2010, but then you claim the update began a couple of days before the end of Q3 in a pathetic attempt to cover the fact that you have now failed your promise to release an update before Q3.

Your competitors are discussing Jelly Bean with their customers, and Sony won't even answer their customer's questions regarding release dates for SI numbers so they can get their one year old outdated OS.

Also please have the decency to remove this lie from your website:

"The latest Sony experience upgrade is now available for your Xperia™ smartphone including the latest Android software version." from http://www.sonymobile.com/global-en/software/phones/xperia-sola/ and all other instances.

Not only is the update not available to everyone, but it's not the latest Android version, so don't lie, be transparent and tell the truth, ICS is an outdated OS.

Since you don't do your market research let me tell you the recipe for not losing your jobs:

- Give transparent answers to your customers, we pay for your salaries

- You should be releasing Jelly Bean right now, don't expect us to thank you for an outdated OS with a very late and slow release.

- Update rollouts should take hours to complete around the world, yes hours, a couple of days at most. Why? Because your competitors do it and we will move to them.

Please step out of the Open Handset Alliance if you're not gonna do your part. This phone is the last opportunity I give Sony after years of buying Sony Ericsson phones exclusively, and I'm sure it's the same way for many of your customers, you are running out of opportunities to do things the right way. Release updates promptly and stop ignoring customers' questions.

Re: Xperia sola ICS update

Eudoxus — Fri, 12 Oct 2012 13:17:24 GMT

Why one would want to say that ICS is outdated OS? Because JB has been released? I don't think that this is proper criterion. I would say that outdated OS is an OS that has limited functionality according to existing standards (or somethig like that). So I don't see any reason to say that ICS is outdated OS. Even GB is not outdated according to this criterion. Well, You want the latest, but that's another point. I don't think that latest means the best. I don't consider my Xperia Sola running GB to be in any way inferior product compared to one that is upgraded to ICS. And I ap pretty sure that the upgrade will have rather small impcat on the performace (or to my well-being). So, what's the point of getting mad because of such insignificant issue?

Moreover, I assume that different companies may have different strategies as far as software update is concerned. Some try to apudate their devices as soon as possible, some are a bit more conservative. What's essentially wrong with that? You still have right to choose. Moreover, correct me if I am wrong, but have heard that Sony is the only company that updated all it's 2011 smartphones ot ICS. Let's be honest at least and give them some credit in that department.

Re: Xperia sola ICS update

josegamez — Fri, 12 Oct 2012 13:31:08 GMT

So the hardware and industrial design departments make a great and beautiful hardware perfectly capable of running Jelly Bean and you want to make excuses for the SW department for having a 2012 phone with an OS from 2 years ago, completely ignoring their customer questions regarding release dates and taking weeks to roll out an update when the bar has been set to hours? You clearly don't love Sony because you want to see them giving sub-par support.

Re: Xperia sola ICS update

Kurukuru — Fri, 12 Oct 2012 13:50:30 GMT

I agree: Sony's industrial design is excellent. I bought a sola towards the end of Q2, because I liked the hardware. I wanted an ICS device, but the website said it would be available during Q2, so that was OK. Then the update was pushed to Q3. We're now in Q4 and it's still not available for my device.

There's a random power bug in the sola, which causes my device's battery life to vary from about 20 hours to roughly 48, with virtually the same usage patterns. I was hoping the ICS update would resolve this, but I'm yet to find out....

I'm almost certainly going to switch to a Samsung Galaxy SIII Mini (which is shipping with Jelly Bean) as soon as it's available. I prefer the look of Sony phones, but Samsung seem more committed to keeping up to date with OS releases.

(And yes, there are significant differences between ICS and GB).

Re: Xperia sola ICS update

Eudoxus — Fri, 12 Oct 2012 15:54:09 GMT

Would you care to list those significant features? What you will be able to do on the ICS that you cannot able to do on GB?

As far as I am concerned I ma pretty happy with GB. And when the ICS will be available then, of course, I'll upgrade my phone.

Re: Xperia sola ICS update

josegamez — Fri, 12 Oct 2012 16:05:29 GMT

- Disabling applications that you can't uninstall.

- Manage recent applications better and close them without having to go down a bunch of menus

- Install applications that only run on ICS and beyond, like Chrome or Nova Launcher among others

- Syncing chrome bookmarks

- Reisizing widgets which also have more functionality, so better widgets as well

- The complete UI overhaul that ICS was

- Better battery performance

- All the bugs and vulnerabilities that were addressed

Re: Xperia sola ICS update

Kurukuru — Fri, 12 Oct 2012 16:14:16 GMT

http://developer.android.com/about/versions/android-4.0-highlights.html

Re: Xperia sola ICS update

Eudoxus — Sat, 13 Oct 2012 11:59:30 GMT

Well, no doubt, there are improvements, but I don't consider none of them as significant. They are mostly incremental. And most of them you will not notice. For example, as far as I can tell, there is no considerable difference in battery performance. My wife has Galaxy S2 running ICS. There are some visual changes for better here and there, it runs a bit somoother etc. But nothig revolutionary.

Re: Xperia sola ICS update

josegamez — Mon, 15 Oct 2012 18:04:43 GMT

Oh look! It's a Sony representative not answering my questions, or anybody's questions for that matter...oh wait, that's what they always do. I guess for many of us this will be our last Sony phone after several years of unilateral loyalty.

Maybe you guys should call this the "Ignoring Forum" because we don't get to see much support going around here.

Re: Xperia sola ICS update

Uliwooly — Mon, 15 Oct 2012 18:08:21 GMT

you have to wait for it to be approved in your country

this should explain it

http://developer.sonymobile.com/2011/12/07/ice-cream-sandwich-from-source-code-release-to-software-upgrade/

Re: Xperia sola ICS update

josegamez — Mon, 15 Oct 2012 18:17:05 GMT

I did not buy my phone in my country, which is the deciding factor then? SI number or country of residence?

Re: Xperia sola ICS update

his1nightmare — Mon, 15 Oct 2012 20:16:21 GMT

u literally raped him..lol

Re: Xperia sola ICS update

Uliwooly — Mon, 15 Oct 2012 20:18:54 GMT

it doesn't matter where you got the phone, it has a SI number and that number it's for an specific market, so if you bought your phone lets say in the UK you will have to wait for the update to be approved and released in the UK for you to get the update, it doesn't matter that you are in another country or continent. Also, in some countries, networks must approved the update even for SIM free phones, that seems to be the case in the UK.

Re: Xperia sola ICS update

Eudoxus — Mon, 15 Oct 2012 20:33:48 GMT

Looks like we are in a kindergarden. And it seems that you even haven't took any pain to uderstand my point. So be it.

As for your advice about not posting, let me give you one as well. Please, don't post anything if you just want to vent your emotions. Let's have some respect here.

Re: Xperia sola ICS update

Uliwooly — Mon, 15 Oct 2012 20:46:53 GMT

@his1nightmare mind the Forum Rules, anyone is allowed to post as long as this rules are followed

http://talk.sonymobile.com/message/1046#1046

1. User spam - Repeated posting of the same or similar content across multiple threads. This includes "advertising” or posting of you dissatisfaction with a product, service or the support from our company. Please always feel free to post new threads with any concerns you have, but please keep the conversation in that thread.

2. Personal attacks - Rude behavior is easily recognized, and will not be tolerated. This includes to other members, moderators and employees of Sony Ericsson.

3. Foul language - Although foul language is made invisible by the automated profanity filter, it is still not acceptable to post. Attempts to circumvent the filter will be treated the same.

Re: Xperia sola ICS update

his1nightmare — Mon, 15 Oct 2012 20:56:41 GMT

anyone is allowed to post as long as this rules are followed--- i just did that.

Also i dont think i broke any of those rules...

Re: Xperia sola ICS update

his1nightmare — Mon, 15 Oct 2012 20:59:24 GMT

i did.and its not about the kindergarden part...

Also its not me who is getting carried away by the emotions.

Its just that a company should give value for the money you invest on...isnt it??

Re: Xperia sola ICS update

josegamez — Mon, 15 Oct 2012 21:06:06 GMT

It's sad to see Sony Mobile going down because of their own bureaucracy, the hardware teams do a great job at getting phones out to the market with all necessary certifications for radiation regulations and such, and then they take this long to release a SW upgrade which competitors roll out in matter of hours.

What is the point of so much bureaucratic processes for a SW upgrade in a global market where I can buy my phone online from any other country? Regardless of the intention quite a percentage of consumers are not happy, and Sony's competitors don't take this long to roll out updates which is the most important point.

This makes me think the smallest bug or known vulnerability will have to go through all this horrendously bureaucratic process to get to us, add awful ways of dealing with the information your consumers get to the mix and we have a recipe for Sony Mobile's death. You will only probably keep consumers who don't value their own money or who are clueless about Android.

Re: Xperia sola ICS update

his1nightmare — Mon, 15 Oct 2012 21:08:18 GMT

i actually feel pity for the hardware team.They do build it with so much elegency and when i look the SW part i feel so bad...

Re: Xperia sola ICS update

Eudoxus — Mon, 15 Oct 2012 21:15:50 GMT

If you think so, then you should reread your post. But whatever, I am not going to discuss this anymore. I just found your post impolite and void of any substance. Have a nice day!