Update crashes

WernerS1 — Sat, 08 Sep 2012 17:59:44 GMT

Update via pc companion crashes short after downnload. I found a log:

19:40:36,90 [PhoneUpdate 12/08/20] Download progress, step: 2, done: 100, total: 100

19:40:36,91 [PhoneUpdateTools 12/07/16] Downloading OMSI finished.

19:40:36,91 [PhoneUpdate 12/08/20] Download progress, step: 3, done: 0, total: 0

19:40:36,91 [PhoneUpdateTools 12/07/16] Installing OMSI...

19:40:36,91 [PhoneUpdateTools 12/07/16] PCCService_Execute, File: C:\ProgramData\Sony\Sony PC Companion\Omsi Installation\Sony_Ericsson_Update_Engine_Setup-2.12.10.19.exe, Args: /S

19:40:37,46 [PhoneUpdateTools 12/07/16] PCCService_Execute finished with exit code 0x00000002.

19:40:37,46 [PhoneUpdateTools 12/07/16] Installing OMSI finished.

19:40:37,47 [PhoneUpdate 12/08/20] Download progress, step: 3, done: 0, total: 0

19:40:37,47 [PhoneUpdate 12/08/20] Download progress, step: 0, done: 0, total: 0

19:40:37,47 [PhoneUpdateTools 12/07/16] OMSI Installation check finished.

19:40:37,47 [PhoneUpdate 12/08/20] Thread ended

19:40:37,57 [CrashDump 12/07/09] DllCanUnloadNow = S_FALSE LockCount = 3

19:40:37,57 [BackupRestore 12/07/09] DllCanUnloadNow = S_FALSE LockCount = 1

19:40:37,57 [PCCompanion 12/07/11] DllCanUnloadNow = S_FALSE LockCount = 45

19:40:38,36 [PhoneUpdate 12/08/20] CWizDownload Omsi Installed

19:40:38,36 [PhoneUpdate 12/08/20] Starting the firmware update process

19:40:38,36 [PhoneUpdate 12/08/20] Download progress, step: 4, done: 0, total: 0

19:40:38,36 [PhoneUpdateTools 12/07/16] Unable to open installation registry key!

19:40:38,36 [PhoneUpdate 12/08/20] Download progress, step: 4, done: 0, total: 0

19:40:38,36 [PhoneUpdate 12/08/20] OMSI start failure: 0

19:40:38,36 [PhoneUpdate 12/08/20] Thread ended

19:40:38,86 [PhoneUpdate 12/08/20] CWizDownload failure detected

19:40:38,86 [PhoneUpdate 12/08/20] Add statistic: Function: Phone Update, Completion status: Fail, Error: Cancelled on prepare

19:40:38,86 [PCCompanion 12/07/11] Activate Dashboard

19:41:13,09 [CrashDump 12/07/09] PhoneLog: Upload started...

19:41:13,09 [CrashDump 12/07/09] PhoneLog: Upload complete.

19:41:17,21 [Device 12/07/09] Check device status...

19:41:17,21 [Device 12/07/09] Check device status finished.

19:42:17,22 [Device 12/07/09] Check device status...

19:42:17,22 [Device 12/07/09] Check device status finished.

Any help?

Werner

Re: Update crashes

Uliwooly — Sat, 08 Sep 2012 18:04:05 GMT

install JAVA, reinstall PCC and SUS > restart your PC > turn off your firewall and antivirus > run SUS and check again

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

Re: Update crashes

WernerS1 — Sat, 08 Sep 2012 21:50:45 GMT

Thanks,

it worked!!!

Werner

Re: Update crashes

Uliwooly — Sat, 08 Sep 2012 22:09:52 GMT

of course it did

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

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Update crashes

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