topic Re: Unable to connect xperia u to pc in Other/General

Unable to connect xperia u to pc

xperiaU — Tue, 26 Jun 2012 05:41:49 GMT

hello all,

i bought xpria u yesterday & was happy with it until yesterday. Today i wanted to plug my phone to my pc (win-xp sp3). I connected the phone to cpu by the usb cable (the same cable which is used for charging by adaptor). I got message that my hardware was not installed completely. Then I downloaded pc companion from internet & tried everything i could but the pc companion couldnt even detect my phone. I followed everything mentioned in this post. but unsucessfull. i also tried repairing by PCC. When followed the step in which i press lower volume button + insert usb i got a green light in the transparent band. Then my pc started installing drivers again but still got some error, though this time it could recognise the name 'ST25i'. In device manager i can see SEMC HSUSB Device (has a yello exclamation) under Portable Devices. Can anybody help me?:smileysad:

Why you did this to me Sony? I have been your loyal consumer, but now it seems you have started compromising quality & costomer satisfaction! Certainly I will NEVER buy my next smartphone from U.

Re: Unable to connect xperia u to pc

Uliwooly — Tue, 26 Jun 2012 05:50:37 GMT

turn off your firewall and antivirus and make sure to restart your PC after install PCC or SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers

Re: Unable to connect xperia u to pc

xperiaU — Tue, 26 Jun 2012 06:31:22 GMT

hello uliwooly,

thank you for replying so quickly yo my problem.

i turned off antivirus & firewall & installed PCC as you told.

but the same thing happens.

PCC just cant detect my mobile.:smileycry:

now i will try SUS.

IS ANYBODY FROM SONY LISTENING??????:smileyangry::smileyangry::smileyangry:

any further help would be appreciated.

thank you!

Message was edited by: xperiaU

Re: Unable to connect xperia u to pc

anandtapas — Tue, 26 Jun 2012 07:05:25 GMT

First Check on Windows 7 PC.

Re: Unable to connect xperia u to pc

xperiaU — Tue, 26 Jun 2012 07:22:11 GMT

@anandtapas but i dont have windows 7!

sony does not specify any compatibilty problem with xp sp3!

@uliwooly i tried with sus as well.

when i performed the step in which i press low volume button + insert usb windows says that there was a problem installing the hardware. sus doesnt do anything & pauses at that step.

somebody please help me since i dont have windows 7:smileycry::smileycry::smileycry:

@Johan can you help me please.

Re: Unable to connect xperia u to pc

anandtapas — Tue, 26 Jun 2012 07:26:59 GMT

yes it must work with xp. i just said to use win 7 to make sure that there is no other issue with the phone and pc connection.

Re: Unable to connect xperia u to pc

xperiaU — Tue, 26 Jun 2012 18:33:40 GMT

ok the latest news is that i was able to connect my phone to my friends win7 64 bit laptop. but i didnt try pcc or sus. Can anybody from Sony tell me why i cannot connect my phone to xp sp3 when you mention that even xp sp2 is compatible (on pcc & sus download link)? Johan can you please help?

Another thing that i noticed while connecting to wi-fi in my college is that, i cannot somehow browse internet but google apps run perfectly! I could open my gmail account & sync it. i could also open facebook & google maps. however i couldnt Do a simple google search! neither could i browse anything on the browser. dont know whether my fone is faulty or what. my friends suggested to try proxy but i couldnt find any option for proxy settings.

PLEASE HELP ME SOMEBODY!!! I DONT KNOW WHAT TO DO!!! I THINK I MADE THE BIGGEST MISTAKE IN MY LIFE BY BUYING A SONY SMARTPHONE..........:smileyangry:

Re: Unable to connect xperia u to pc

Johan — Wed, 27 Jun 2012 05:57:52 GMT

Your problem is probably caused by your PC not being able to detect what driver to apply automatically. I suggest that you manually install the missing driver via the device manager. Point the search for drivers top the drivers folder in PC Companion. That driver is in there so it be able to find it if you point the search path to: C:\Program\Sony\Sony PC Companion\Drivers

(Might be different on your system, mine is Swedish)

Re: Unable to connect xperia u to pc

xperiaU — Wed, 27 Jun 2012 12:48:33 GMT

thank you johan for replying.

can you please give me a step by step procedure on how to manually install driver in device managerin win xp?

i havnt done this before & dont want to mess up with drivers on my pc.

hence being a little careful.

please please give me a step by step procedure (if possible along with images).

waiting eagerly for your reply.

thank you again for being so knid.:smileyhappy:

Re: Unable to connect xperia u to pc

xperiaU — Wed, 27 Jun 2012 15:44:37 GMT

ok I tried updating manually but unsuccessful.

here's what i did :

1. connect my phone to pc.

2. device manager -> SEMC HSUSB Device (had an yellow exclamation) ->RMB -> Update Driver...

3. -> Advanced -> (follow the screenshots)

please correct me if anything wrong is done.

any inputs johan?

Re: Unable to connect xperia u to pc

xperiaU — Thu, 28 Jun 2012 17:40:35 GMT

@johan can you please reply. its been a day now.

also i have 1 more problem.

when i connect 2G on my phone then i cannot do browsing however i can use facebook, gmail, apps which require internet.

if you do not reply then i will assume that my handset is faulty & get it replaced by using this thread as a reference.

& who made this thread 'Assumed Answer'? where is the answer?

please change it to unanswered!

- your angry customer.

Re: Unable to connect xperia u to pc

Uliwooly — Fri, 29 Jun 2012 05:57:46 GMT

ok how about on your pc create a new administrator account > install SUS and update JAVA > restart your PC > turn off your firewall and antivirus > run SUS > connect your phone

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Re: Unable to connect xperia u to pc

xperiaU — Fri, 29 Jun 2012 06:35:55 GMT

extremely sorry to say that this didnt work either.:smileycry:

maybe i have to install w7 on my pc now.:smileyshocked:

let go of this problem, but what about the internet issue i have mentioned in my previuos repiles?

Re: Unable to connect xperia u to pc

Johan — Fri, 29 Jun 2012 08:03:40 GMT

About the connection issue, I think that you will have to confirm if this problem is related to your PC or if it's your phone. Do this by testing on another PC. If you get the same problem it's probably something wrong with the phone, and in that case I suggest that you have it checked at an repair center.

About not being able to browse on 2G sounds strange, do other browsers work?

Do you get the same problem using other SIM cards?

Re: Unable to connect xperia u to pc

xperiaU — Sat, 30 Jun 2012 07:18:14 GMT

hello johan,

thank you for replying.

regarding connecting to pc i have already said that i was able to connect my phone to my friends pc. i dont have any other pc with xp to test this. i think i will install windows 7 on my pc & let you know about this.

regarding browser now the tables have turned.

browser works fine but gmail & facebook are unable to sync. even google play says no connection. but if i go to browser everything works fine.

this was my 1st smartphone & will remain the last.

i will now return this faulty piece go to good old symbian.

atleast it doesnt give me so many headaches. i am wasting my time trying to figure out this phone but it just tries to give me new problems everytime.

& out of fear of this i havnt yet connected the headfones as i have seen one deadly bug on this forum filed by adi.

:smileyalert::smileyalert::smileyalert:

Re: Unable to connect xperia u to pc

pepsun_ — Thu, 05 Jul 2012 15:48:26 GMT

Hello,

I bought XPERIA U and I have a problem with connection to PC. I have this massage:

Can you please someone from support help me with this massage and how can be done.

Re: Unable to connect xperia u to pc

Uliwooly — Thu, 05 Jul 2012 22:33:02 GMT

didn't you posted this on another thread? just remove the SIM pin and try again

Don't forget to mark the Correct Answers & Helpful Answers

Re: Unable to connect xperia u to pc

pepsun_ — Mon, 09 Jul 2012 17:23:20 GMT

Thanke you uliwooly but I don't have SIM pin I will remove my sim. My mobile have standard sim card is it possible this error to be for this - when I bought from shop explain me my sim card have to be mini?

Re: Unable to connect xperia u to pc

xperiaU — Wed, 11 Jul 2012 08:23:36 GMT

found the solution here

Re: Unable to connect xperia u to pc

xperiaU — Wed, 11 Jul 2012 08:41:08 GMT

thanks uliwooly for your help.

finally found the solution.